GIS Support Services Supervisor (IT Business Analyst - Journey)

Salary : $85,800.00 - $115,416.00 Annually
Location : Thurston County - Tumwater, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 26DOT-HQ-03295e
Department: Dept. of Transportation
Division: Headquarters
Opening Date: 08/26/2026
Closing Date: 9/13/2026 11:59 PM Pacific

Description
About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!
The Opportunity

WSDOT is seeking a strategic and technically skilled journey level IT Business Analyst to serve as the Geographic Information Systems (GIS) Support Services Supervisor. In this role, you will lead the delivery, administration, and advancement of enterprise GIS services that support the agency's mission to provide safe, reliable, and cost-effective transportation solutions across Washington State. The GIS Support Services Supervisor will also provide technical leadership and consultation to implement complex, mission-critical GIS applications, spatial data management, enterprise GIS resources, and innovative geospatial solutions while supervising a team of GIS professionals. This position plays a key role in supporting transportation planning, roadway operations, safety, asset management, and decision-making by delivering reliable GIS technologies and services to WSDOT staff, partner agencies, and the traveling public.
What to Expect

The Multimodal Planning and Data Division's GIS and Roadway Data Office provides enterprise GIS services that support transportation planning, engineering, maintenance, operations, and data-driven decision making throughout WSDOT. The GIS Services Team administers the agency's ArcGIS Enterprise Portal and ArcGIS Online environments, provides GIS software support, technical consulting, spatial analysis, training, custom cartography, and web-based mapping solutions.
Among the varied range of responsibilities held within this role, the GIS Support Services Supervisor will:

• Supervise professional IT GIS technology specialists to deliver GIS helpdesk, web GIS system administration, and GIS technology training services to staff agency wide.
• Direct web-based geospatial technology configuration and customization, custom GIS project and product consultation and development, and the development of or access to adult learning resources about GIS technology.
• Provide advanced GIS technology business analysis and solution consultation.
• Direct administration of the agency's web-based GIS technology and technical processes to enable geospatial web content to meet business needs.
• Be responsible for cartographic product development and management.
• Provide Emergency Operations Center (EOC) support; and provide active membership/participation to the WSDOT Incident Management Team (IMT).
• Serve in assigned Command and General Staff positions in applicable WSDOT EOC's, including responding with little or no notice to a disaster or major incident.

Qualifications

To be considered for this opportunity, the following competencies are required:

GIS Business Analysis

• Professional level relevant GIS analyst/specialist work experience providing GIS products and services to business groups within an enterprise environment.
• Proven ability to elicit business needs for GIS solutions, determine appropriate platforms, technologies, data sources, and products, and document solution specifications.
• Demonstrated professional level knowledge of cartography and spatial analysis principles.

ESRI GIS Technology and Geospatial Data

• Demonstrated professional level experience applying ESRI's geospatial technologies to meet enterprise and business unit level business needs, trouble shoot and research technical GIS problems and teach others about the GIS concepts and principles needed to properly apply GIS tools.

Enterprise GIS Portal Administration

• Demonstrated professional experience working with ESRI's Enterprise Portal, ArcGIS Online, and other web/cloud SaaS product technologies to develop, manage, and publish web services as a professional, enterprise level public agency.

Geospatial Data Concepts and Cartographic Principles

• GIS training /coursework covering geospatial data management, spatial analysis, cartography, or geospatial data science concepts.

Technical Guidance and Instruction

• Demonstrated professional level technical writing and presentation skills. The ability to "sell" GIS services and solutions to internal and external stakeholders through demonstrations and public speaking.

Customer Service & Relationship Management

• Demonstrated experience maintaining positive relationships with customers and coworkers, both technical and non-technical.

Growth Mindset and Service-Oriented

• Actively demonstrates a commitment to learning and growth.
• Takes action to meet the needs of others.

It is preferred that qualified candidates also demonstrate/have:

• Business Workflow and Requirements Analysis: Ability to translate vague business problems into technical geospatial requirements. Able to map "as-is" processes and to design and specify the "to-be" GIS solution.
• Project Management: Skilled in establishing measurable task and performance goals, monitoring workflows and ensuring high quality results within given timelines.
• Staff Management and Development: Experience supervising a technical team, including performance management, strategic planning, and coaching. Ability to lead others to adapt to new technologies and procedures while maintaining positive attitudes.
• Linear Referencing System Experience: Working knowledge of GIS-based Linear Referencing System (LRS) data and uses.
• Database Management: Professional experience with relational database systems and data extraction tools and techniques.

*To review the full Position Description, please follow the directions in the Contact Us section of this posting.
Important Notes

• This recruitment may also be used to fill additional positions per business needs.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Information on other compensation types for non-represented positions can be found in of the Washington Administrative Code.
• This position offers flexible/hybrid remote work options.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit ;/li>

Why WSDOT

• Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.
• Paid Leave - In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
• Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to for more information.

Check out this video to learn more:
How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the "References" section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at . Please be sure to reference 26DOT-HQ-03295e in the subject line.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01

GIS Business Analysis: Please select the option that best describes your experience analyzing business needs and developing GIS solutions within an enterprise environment.

• I have independently led enterprise-level GIS business analysis efforts, elicited business requirements, developed solution specifications, and delivered GIS products supporting multiple business units.
• I have analyzed business needs, recommended GIS solutions, and developed GIS products or services for one or more business groups.
• I have assisted with GIS business analysis, requirements gathering, or GIS solution development under the guidance of others.
• I have little or no experience performing GIS business analysis.

02

Please briefly describe your experience analyzing business requirements and recommending GIS solutions. Include the size and scope of the organization or project, and the business areas supported. If you do not have this experience, please enter N/A.
03

ESRI GIS Technology & Geospatial Data: Please select the option that best describes your experience using ESRI GIS technologies to support enterprise business needs.

• I have served as a technical lead or subject matter expert administering and supporting enterprise ESRI GIS technologies, troubleshooting complex issues, developing GIS solutions, and training users for multiple business groups across the enterprise.
• I have professionally used ESRI GIS technologies to configure applications, perform spatial analysis, and troubleshoot issues to support multiple business operations and groups.
• I have used ESRI GIS software to perform mapping or spatial analysis with limited responsibility for enterprise support.
• I have little or no experience using ESRI GIS technologies to support more than one business group.

04

Which ESRI technologies have you used professionally? (Select all that apply)

• ArcGIS Enterprise
• ArcGIS Online
• ArcGIS Pro
• ArcGIS Server
• Experience Builder
• Survey123
• Field Maps
• Dashboards
• Hub
• StoryMaps
• ModelBuilder
• Python/ArcPy
• None of the above

05

Enterprise GIS Portal Administration: Please select the option that best describes your experience administering enterprise GIS environments.

• I have independently administered enterprise ArcGIS environments, including ArcGIS Enterprise, ArcGIS Online, web services, user security, content management, and system configuration.
• I have regularly supported or administered ArcGIS Enterprise or ArcGIS Online, including publishing services and managing users or content.
• I have worked within ArcGIS Enterprise or ArcGIS Online but had limited administration responsibilities.
• I have little or no experience administering ArcGIS Enterprise or ArcGIS Online.

06

Please briefly describe your experience administering ArcGIS Enterprise, ArcGIS Online, or other web/cloud GIS platforms. Include the size of the organization or user base, the environments you supported, your responsibilities, and the services you managed. If you do not have this experience, please enter N/A.
07

Geospatial Data Concepts & Cartographic Principles: Please select the option that best describes your knowledge of geospatial data management, cartography, and spatial analysis.

• I have advanced professional knowledge and regularly apply cartographic principles, spatial analysis, and geospatial data management to support enterprise GIS solutions.
• I have professional experience applying cartographic principles and spatial analysis in GIS projects.
• I have completed coursework or have limited practical experience with cartography and spatial analysis.
• I have little or no knowledge of geospatial data management or cartographic principles.

08

Have you completed formal coursework or professional training related to geospatial data management, cartography, spatial analysis, or geospatial data science?

• Yes
• No

09

Technical Guidance & Instruction: Please select the option that best describes your experience providing technical guidance, presentations, or training.

• I have developed and delivered new technical trainings, written original technical documentation, presented complex GIS concepts to diverse audiences, and served as a recognized technical resource.
• I have regularly updated technical documentation, provided delivered prepared trainings, or presented technical information to users or stakeholders.
• I have occasionally prepared or updated documentation or delivered technical presentations.
• I have little or no experience providing technical instruction or presentations.

10

Please briefly describe your experience developing technical documentation, delivering training, or presenting GIS concepts. Include the audience size, and positions or groups supported. If you do not have this experience, please enter N/A.
11

Business Workflow & Requirements Analysis: Please select the option that best describes your experience translating business processes into GIS solutions.

• I have independently analyzed complex business workflows, documented current and future state processes, and developed GIS solution requirements for enterprise implementations.
• I have analyzed workflows, gathered requirements, and contributed to GIS solution design.
• I have participated in workflow analysis or requirements gathering under the direction of others.
• I have little or no experience with workflow analysis or GIS requirements development.

12

Project Management: Please select the option that best describes your experience managing technical projects.

• I have independently managed multiple complex technical projects involving budgets, schedules, staff, and stakeholders while consistently delivering successful outcomes.
• I have managed technical projects, coordinated project tasks, and monitored schedules and deliverables.
• I have assisted with project coordination or task management.
• I have little or no experience managing projects.

13

Please briefly describe your experience managing technical projects. Include the project size or budget (if applicable), number of staff or stakeholders involved, and your responsibilities. If you do not have this experience, please enter N/A.
14

Staff Management & Development: Please select the option that best describes your experience supervising technical staff.

• I have supervised professional technical teams, conducted performance management, coached employees, planned workloads, and led organizational or technology changes.
• I have supervised or led employees and provided coaching, performance feedback, and work assignments.
• I have served as a technical lead or mentor without formal supervisory responsibility.
• I have little or no experience supervising employees.

15

Please briefly describe your experience supervising or leading technical staff. Include the number and positions of employees supervised. If you do not have this experience, please enter N/A.
16

Linear Referencing System (LRS) Experience: Please select the option that best describes your experience working with GIS-based Linear Referencing Systems (LRS).

• I have extensive professional experience developing, maintaining, or administering GIS-based Linear Referencing Systems supporting transportation or infrastructure programs.
• I have regularly used GIS-based LRS data to support analysis, mapping, or transportation business processes.
• I have limited experience working with GIS-based Linear Referencing Systems.
• I have little or no experience with GIS-based Linear Referencing Systems.

17

Database Management: Please select the option that best describes your experience working with relational databases and GIS data management.

• I have extensive professional experience designing, administering, querying, and maintaining relational databases and GIS data using SQL or other data extraction tools.
• I have regularly worked with relational databases, SQL queries, or GIS data management to support business operations.
• I have limited experience working with databases or data extraction tools.
• I have little or no experience working with relational databases.

18

Which database/data management technologies have you used professionally? (Select all that apply)

• Microsoft SQL Server
• PostgreSQL/PostGIS
• SQL
• Python for data management
• ETL or other data integration/transformation tools
• Other relational database systems
• None of the above

19

Please select the response that best describes your highest level of completed education.

• I have a master's degree or higher.
• I have a bachelor's degree.
• I have an associate's degree.
• I have a high school diploma or equivalent.
• None of the above

20

If you indicated completion of a degree, please list your degree and field of study. Otherwise, enter N/A.
21

How did you learn of this employment opportunity?

• Indeed
• LinkedIn
• Direct Email Notification
• WSDOT social media (Twitter, Facebook, YouTube, etc)
• Career Fair
• Monster
• WorkSource
• Handshake
• AASHTO
• NACTO
• COMTO
• APWA
• "NOW HIRING" banner/sign
• Radio advertisement
• WSDOT Employment Site
• Careers.wa.gov
• governmentjobs.com
• Other (specify below)

22

If you selected 'Other' on the previous question, please specify how you learned of this employment opportunity in the space provided:
Required Question