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IT Support Specialist I

Dashiell

Houston, Texas • Today

Full-time

Associate IT Support Specialist

Beyond Finance

Houston, Texas • Today

Full-time

USD 75,000.00 - 105,000.00 per year

IT Support Specialist I - Night

ASM Research

Remote • Today

Full-time

IT Customer Support Specialist

ARES Corporation

Houston, Texas • Today

Full-time

IT Support Specialist (Bilingual)

CLPS Global

Remote • 22d ago

Easy Apply

Contract

Depends on Experience

IT Field Support Specialist

Popeyes

Sugar Land, Texas • Today

Full-time

IT Support - Entry Level Training Program

Dreambound Inc.

Houston, Texas • Today

Full-time

IT Support Analyst I

PBK

Houston, Texas • Today

Full-time

ISSO Support Specialist with FEDRAMP Cloud

CyberData Technologies

Remote • 11d ago

Easy Apply

Full-time

Depends on Experience

IT Application Support Specialist

SeaGlass IT

Remote • Today

Easy Apply

Contract

20 - 24

Senior IT Specialist, Customer Support

COBAN Technologies, Inc.

Missouri City, Texas • Today

Full-time

IT Engineering Systems Support Specialist (Remote)

Parsons Services Company

Remote • Today

Full-time

USD 88,400.00 - 154,700.00 per year

IT Service Desk Specialist

AllSTEM Connections

Pasadena, Texas • Today

Full-time

USD 62,400.00 - 116,500.00 per year

IT Helpdesk Specialist-Hardware

Technology Recruiting Solutions,Inc.

Houston, Texas • 24d ago

Easy Apply

Contract

Depends on Experience

Lead Specialist - Application Support and DevOps

Energy Transfer

Houston, Texas • Today

Full-time

Principal Specialist - IT SAP Controlling and Project Systems

Energy Transfer

Houston, Texas • Today

Full-time

Specialist - IT Asset Mgmt

Energy Transfer

Houston, Texas • Today

Full-time

IT Technology Services Senior Specialist

SAP Americas, Inc.

Houston, Texas • Today

Full-time

USD 141,336.00 - 195,976.00 per year

Staff, IT Infrastructure Platform Specialist

Murphy Oil USA, Inc

Houston, Texas • Today

Full-time

Associate Specialist - IT Asset Management

Maximus, Inc.

Remote • Today

Full-time

USD 70,000.00 per year

IT Application Support Specialist

TridentCare

Remote • Today

Full-time

USD 70,000.00 per year

IT Compliance Specialist

System One

Remote • 12d ago

Easy Apply

Contract

$55000

Applications Support Supervisor (IT Application Development Senior/Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

W2 :: Remote :: VistA/MUMPS Healthcare Applications Support Specialist || G.C / U.S.C

Bitsoft International, Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

IT Support Technician - Customer Support(Spanish)

Pyramid Consulting, Inc.

Remote • Today

Easy Apply

Contract

18 - 19

IT Customer Support - Journey (Project)

Washington State Department of Transportation

Remote or Shoreline, Washington • Today

Full-time

USD 74,268.00 - 99,924.00 per year

Technical Support Specialist, IT-Apps

Rippling

Remote or Nevada • Today

Full-time

USD 23.49 per hour

IT Application Development - Senior/Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Application Development (Senior Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

SME Computer User Support Specialist

Na Oiwi Kane

Remote • Today

Full-time

USD 92,000.00 - 113,000.00 per year

Job Details

Skills

Trading
Energy
Testing
Program Management
EPC
Electrical Engineering
SAFE
Project Lifecycle Management
Supervision
Reporting
Laptop
Printers
System Imaging
Provisioning
Virtual Private Network
Remote Access
Help Desk
Issue Tracking
Inventory
Productivity
Computer Hardware
Software Support
Documentation
Operating Systems
Microsoft Windows
Microsoft Office
Microsoft Excel
Microsoft Outlook
Customer Service
Attention To Detail
Management
Analytical Skill
Problem Solving
Conflict Resolution
Communication
Dependability
Information Technology
Computer Science
CompTIA
A+
Technical Support
System Integration Testing
Workday
Law
PPO
FSA
Life Insurance
Insurance
SAP BASIS

Trading
Energy
Testing
Program Management
EPC
Electrical Engineering
SAFE
Project Lifecycle Management
Supervision
Reporting
Laptop
Printers
System Imaging
Provisioning
Virtual Private Network
Remote Access
Help Desk
Issue Tracking
Inventory
Productivity
Computer Hardware
Software Support
Documentation
Operating Systems
Microsoft Windows
Microsoft Office
Microsoft Excel
Microsoft Outlook
Customer Service
Attention To Detail
Management
Analytical Skill
Problem Solving
Conflict Resolution
Communication
Dependability
Information Technology
Computer Science
CompTIA
A+
Technical Support
System Integration Testing
Workday
Law
PPO
FSA
Life Insurance
Insurance
SAP BASIS

Summary

Dashiell, an operating unit of Quanta Services (trading as PWR), is a leading national provider of technical and construction services supporting critical electric infrastructure. We serve electric utilities, power generation, industrial, renewable, and energy markets with integrated capabilities spanning planning and system studies, engineering and design, maintenance and testing, program management, construction, and turnkey EPC delivery.

With more than 60 years of experience executing large, complex projects, Dashiell specializes in medium- and high-voltage electrical infrastructure and delivers safe, reliable solutions across the full project lifecycle. Backed by the scale, resources, and safety culture of Quanta Services, Dashiell partners with clients to build and maintain the infrastructure that powers communities and economies. Learn more at ;/strong>

Primary Function

The IT Support Specialist is an entry-level technical support professional responsible for providing hands-on assistance to end users across the organization. This role serves as the first point of contact for helpdesk tickets, handling basic hardware and software issues, workstation setup, and peripheral support under direct supervision. The IT Support Specialist I delivers reliable, courteous customer service while developing foundational IT skills within a corporate environment. The position will be based in our Houston, Texas office located at 12031 Kurland Dr, Houston, TX 77034 and will report to Dashiell's IT Manager. Successful candidates may be placed in an IT Support Specialist I, II, or III title depending on skill and experience level. Candidates with more experience may be placed in higher positions.

Duties & Responsibilities

Employee may be called upon to perform any or all of the following functions:
Respond to and resolve basic helpdesk tickets in a timely and professional manner, including password resets, account access issues, and common application errors.
Install, configure, and troubleshoot desktop and laptop workstations, printers, monitors, and peripherals.
Assist with the setup and deployment of new user workstations, including imaging, software installation, and account provisioning.
Provide first-level support for Microsoft Office Suite, email, VPN connectivity, and standard business applications.
Escalate complex or unresolved tickets to IT Support Specialist II, III, or senior IT staff with thorough documentation of troubleshooting steps taken.
Support remote office locations via remote access tools as directed.
Maintain accurate records of all support activities, resolutions, and asset information in the helpdesk ticketing system.
Assist IT team members with ongoing maintenance tasks, equipment inventory, and routine system checks.
Communicate clearly with end users to diagnose issues and explain resolutions in non-technical terms.
Provide after-hours support as business needs require.
Perform special projects and complete other duties as assigned or requested.

How You Will Make an Impact
Minimize employee downtime by providing prompt, first-level resolution of common technical issues.
Improve end-user productivity through reliable hardware and software support and responsive customer service.
Strengthen the overall IT environment through disciplined ticket documentation and accurate asset tracking.
Build trust with staff by delivering consistent, courteous, and professional technical support.

Minimum Qualifications / Experience

Required
High school diploma or GED required.
No prior professional IT experience required; internship or academic lab experience a plus.
Basic understanding of modern desktop operating systems (Windows 10/11) and related computer technologies.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
Outstanding customer service skills with a proactive approach to ensuring user satisfaction.
Detail-oriented with the ability to manage multiple tickets and shifting priorities.
Excellent analytical and problem-solving skills.
Excellent written and verbal communication skills.
Self-motivated and dependable team player with a willingness to learn quickly on the job.
Driving is not required for this position; occasional travel to other offices may be requested.

Preferred
Associate's degree in Information Technology, Computer Science, or a related field; equivalent professional experience of 2 or more years may be considered in lieu of a degree.
CompTIA A+ certification.
Previous experience in a corporate IT helpdesk or end-user support environment.

Physical Requirements

LEVEL 2 - Office Professional (Light Mobility)
Ability to sit for extended periods during computer-based work.
Ability to stand and walk intermittently throughout the workday.
Occasional lifting of up to 20 pounds.
Occasional travel to other offices or meeting locations.

Environmental Conditions
Primarily climate-controlled office environment.
Occasional exposure to field or industrial environments during site visits.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions as defined by Company policy.

Equal Employment Opportunity

Dashiell is an Equal Opportunity Employer. Employment decisions are made without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected status under applicable law.

Dashiell offers a competitive compensation and benefits package. Benefits include company-paid life insurance, accidental death and dismemberment insurance, long-term disability insurance, and an employee assistance program. Additional benefit offerings include medical coverage through a traditional PPO or one of two high-deductible health plans (with FSA or HSA options), dental and vision coverage, supplemental life insurance, short-term disability, critical illness insurance, group accident insurance, hospital indemnity insurance, and a 401(k) plan with immediate vesting, among others.

Candidates must be at least 18 years of age and legally authorized to work in the United States on a permanent basis without current or future visa sponsorship. Third-party recruiters and agencies, please do not contact us regarding this position.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Dice Id: RTL142873
Position Id: 6a4b6a589638c33464244dce20c748b6
Posted 2 days ago

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Loading job details

Job Details

Skills

Trading
Energy
Testing
Program Management
EPC
Electrical Engineering
SAFE
Project Lifecycle Management
Supervision
Reporting
Laptop
Printers
System Imaging
Provisioning
Virtual Private Network
Remote Access
Help Desk
Issue Tracking
Inventory
Productivity
Computer Hardware
Software Support
Documentation
Operating Systems
Microsoft Windows
Microsoft Office
Microsoft Excel
Microsoft Outlook
Customer Service
Attention To Detail
Management
Analytical Skill
Problem Solving
Conflict Resolution
Communication
Dependability
Information Technology
Computer Science
CompTIA
A+
Technical Support
System Integration Testing
Workday
Law
PPO
FSA
Life Insurance
Insurance
SAP BASIS

Trading
Energy
Testing
Program Management
EPC
Electrical Engineering
SAFE
Project Lifecycle Management
Supervision
Reporting
Laptop
Printers
System Imaging
Provisioning
Virtual Private Network
Remote Access
Help Desk
Issue Tracking
Inventory
Productivity
Computer Hardware
Software Support
Documentation
Operating Systems
Microsoft Windows
Microsoft Office
Microsoft Excel
Microsoft Outlook
Customer Service
Attention To Detail
Management
Analytical Skill
Problem Solving
Conflict Resolution
Communication
Dependability
Information Technology
Computer Science
CompTIA
A+
Technical Support
System Integration Testing
Workday
Law
PPO
FSA
Life Insurance
Insurance
SAP BASIS

Summary

Fitment
Dice Job Match Score™

To see how well you match this job, please log in or create an account.
Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

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