Service Desk Technician (Tier 2) Houston, Texas (Onsite) 6 Months Contract to Hire Key Responsibilities Serve as an escalation point for Tier 1 supporttroubleshooting and resolving advanced hardware, software, and networking issues. Perform Tier 2 triage and root-cause analysis of incidents, ensuring accurate documentation and timely resolution within SLAs. Manage daily monitoring of client environments, proactively identifying issues before they impact users. Execute system updates, patches,