JOB DETAILS:
Position: ServiceNow Technical Architect
Location: Houston, TX Onsite
Type of Employment: 12+ Months Contract
Role Description:
- We are seeking an experienced ServiceNow Technical Architect to lead the design, architecture, governance, and implementation of enterprise-wide ServiceNow solutions. The ideal candidate will possess deep expertise across multiple ServiceNow products, including HRSD, ITSM, CMDB, CSDM, ITOM, AIOps, SecOps, IRM, BCM, SPM, and Now Assist, with a strong background in platform architecture, integrations, automation, and digital transformation initiatives.
- The candidate will work closely with business stakeholders, enterprise architects, development teams, and leadership to define scalable and secure solutions aligned with organizational objectives and ServiceNow best practices.
Key Responsibilities
- Architecture & Solution Design
- Define and govern enterprise-wide ServiceNow architecture and platform strategy.
- Design scalable, secure, and high-performing ServiceNow solutions aligned with business requirements.
- Lead architecture workshops and discovery sessions with stakeholders.
- Create technical architecture documents, solution blueprints, and design standards.
- Drive platform standardization, optimization, and technical governance.
Platform Leadership
- Act as the technical authority for all ServiceNow implementations and enhancements.
- Review and approve technical designs developed by developers and consultants.
- Ensure adherence to ServiceNow leading practices, upgrade readiness, and platform sustainability.
- Establish reusable frameworks, coding standards, and governance processes.
Module Expertise
IT Service Management (ITSM)
- Incident, Problem, Change, Release, Request Management.
- Service Catalog, Knowledge Management, Asset Management.
- Service Level Management and Virtual Agent integrations.
Human Resources Service Delivery (HRSD)
- Employee Center and Employee Journey Management.
- HR Case Management and HR Service Automation.
- HR knowledge and lifecycle event implementations.
Configuration Management Database (CMDB) & CSDM
- Design and maintain enterprise CMDB architecture.
- Implement and govern Common Service Data Model (CSDM).
- Improve data quality, reconciliation, normalization, and service mapping strategies.
IT Operations Management (ITOM)
- Discovery, Service Mapping, Event Management.
- Cloud Discovery and Infrastructure Visibility.
- Operational Intelligence and Service Health.
AIOps
- Event correlation and alert intelligence.
- Predictive analytics and operational insights.
- Automation of incident detection and remediation.
Security Operations (SecOps)
- Vulnerability Response.
- Security Incident Response.
- Threat Intelligence integrations.
- Security posture improvement initiatives.
Integrated Risk Management (IRM)
- Policy and Compliance Management.
- Risk Management.
- Audit Management.
- Third-Party Risk Management.
Business Continuity Management (BCM)
- BCM implementation and governance.
- Business impact assessment and continuity planning.
- Disaster recovery process integration.
Strategic Portfolio Management (SPM)
- Demand Management.
- Project and Portfolio Management.
- Agile Development and Resource Management.
- Investment and strategic planning alignment.
Now Assist (GenAI)
- Architect and implement Now Assist capabilities.
- AI-powered virtual assistance and conversational experiences.
- AI-assisted case summarization and resolution intelligence.
- Governance and responsible AI implementation.
Integrations & Automation
- Design integrations using REST, SOAP, Integration Hub, MID Server, and APIs.
- Integrate ServiceNow with enterprise applications, cloud platforms, and security tools.
- Build end-to-end workflow automation using Flow Designer and Integration Hub.
- Guide migration from legacy systems to ServiceNow platform.
Stakeholder Management
- Partner with business leaders and executives to align ServiceNow capabilities with business goals.
- Present architecture solutions to technical and non-technical audiences.
- Provide strategic recommendations and roadmap planning.
Delivery & Team Leadership
- Lead technical teams across multiple ServiceNow programs.
- Mentor developers, administrators, and technical consultants.
- Drive Agile delivery practices and DevOps adoption.
- Support major releases, upgrades, and platform transformations.
Experience
- 10+ years of overall IT experience.
- 7+ years of experience as a ServiceNow Architect or Lead Solution Architect.
- Experience delivering multiple end-to-end ServiceNow enterprise implementations.
- Proven experience leading global ServiceNow programs and transformation initiatives.
Technical Skills
- HRSD
- ITSM
- CMDB
- CSDM
- ITOM
- AIOps
- SecOps
- IRM
- BCM
- SPM
- Now Assist
- Strong understanding of Service Portal, Employee Center, Flow Designer, Integration Hub, and Virtual Agent.
- Expertise in ServiceNow platform architecture and governance.
- Strong knowledge of JavaScript, REST APIs, Web Services, and integrations.
- Experience with cloud platforms such as Azure, AWS, and Google Cloud.
- Strong understanding of ITIL, Agile, DevOps, and enterprise architecture frameworks.
Preferred Certifications
ServiceNow Certifications
- Certified Technical Architect (CTA) Preferred
- Certified Master Architect (CMA) Preferred
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS) ITSM
- CIS HRSD
- CIS ITOM
- CIS SPM
- CIS IRM
- CIS Security Operations
Other Certifications
- ITIL v4 Managing Professional / Expert
- TOGAF
- PMP / SAFe Agilist
- Azure/AWS Architect Certifications
Key Competencies
- Enterprise Architecture
- Solution Design & Governance
- Strategic Thinking
- Stakeholder Management
- Technical Leadership
- Presales & Solutioning
- Digital Transformation
- Risk Management
- Communication & Presentation Skills
- Team Mentoring and Leadership
Success Metrics
- Successful delivery of ServiceNow transformation programs.
- CMDB and CSDM maturity improvements.
- Increased platform adoption and automation.
- Reduction in operational and security risks.
- Improved service availability and customer experience.
- Adoption and value realization of AI-driven capabilities through Now Assist.
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