Responsibilities:
• Defines full architecture blueprint including business processes, integration, data, security, and components.
• Defines full architecture blueprint including business processes, integration, data, security, and components.
• Design multi-cloud Salesforce solutions that align with business strategies and agency’s needs by leveraging the Salesforce platform capabilities (Service Cloud,
Experience Cloud, OmniStudio, Data Cloud, MuleSoft, Agentforce, Tableau).
• Define system boundaries, guardrails, data models, integration and environment strategy.
• Extend Public Sector Salesforce solution and data models for specific needs of agencies.
• Design for multi-agency reuse, i.e., reusable intake and engagement solution patterns (Portals and Omni-Channels).
• Ensure Agency usecases (e.g. child welfare, licensing, investigation) fit into standardized Salesforce accelerators instead of creating custom silos.
• Architect data flows and cross agency analytics.
Mandatory Qualifications
More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a System Integration Engineer
More than seven (7) years of Salesforce architecture and solution design experience.
Minimum 3 years’ experience in using Salesforce Service Cloud and CRM.
Desirable Qualifications:
2 years experience in with Salesforce integrations using REST/SOAP APIs, and MuleSoft.
2 years experience in designing large multi-org or multi-tenant Salesforce solutions
Salesforce Certified Application Architect
1 year experience of Salesforce Shield, encryption, and platform security.
1 years experience in Salesforce Marketing Cloud
