Sys Integration Eng II (7+ yrs (w-2+ yrs lead SIE); Salesforce-arch/solu design&service cloud/CRM)

System Integration Engineer II - PRD#115
Duration: 12 months
Location: Albany, NY (50% Onsite) Resource can work either from Albany offc. or NYC offc.

System Integration Engineer for Salesforce platform is responsible for translating business needs/strategies and capability requirements into scalable, secure, and reusable Salesforce platform solutions across multiple agencies. This role defines end-to-end solution architecture, ensures alignment with the CoE (Center of Excellence) guardrails, and provides technical leadership to solution teams delivering case management, citizen engagement, and AI (Artificial Intelligence) analytics capabilities.

Mandatory Qualifications

• Level II- More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a System Integration Engineer
• Level II - More than seven (7) years of Salesforce architecture and solution design experience.
• Level II - Minimum 3 years' experience in using Salesforce Service Cloud and CRM.

Desirable Qualifications

• 2 years' experience in with Salesforce integrations using REST/SOAP APIs, and MuleSoft.
• 2 years' experience in designing large multi-org or multi-tenant Salesforce solutions
• Salesforce Certified Application Architect
• 1 year experience of Salesforce Shield, encryption, and platform security.
• 1 year experience in Salesforce Marketing Cloud

Responsibilities:

• Defines full architecture blueprint including business processes, integration, data, security, and components.
• Design multi-cloud Salesforce solutions that align with business strategies and agency's needs by leveraging the Salesforce platform capabilities (Service Cloud, Experience Cloud, OmniStudio, Data Cloud, MuleSoft, Agentforce, Tableau).
• Define system boundaries, guardrails, data models, integration and environment strategy.
• Extend Public Sector Salesforce solution and data models for specific needs of agencies.
• Design for multi-agency reuse, i.e., reusable intake and engagement solution patterns (Portals and Omni-Channels).
• Ensure Agency usecases (e.g. child welfare, licensing, investigation) fit into standardized Salesforce accelerators instead of creating custom silos.
• rchitect data flows and cross agency analytics.