Analyze ISO and AAIS Admitted lines issues to determine root causes, validate defects, and assess the applicability and business value of enhancement requests. Develop business and functional requirements for defects and enhancements following established SDLC processes. Evaluate defects for performance, usability, and root-cause resolution opportunities. Plan, facilitate, and conduct requirements-gathering sessions, meetings, and presentations. Lead review sessions with key stakeholders to obtain consensus and approval of business and functional requirements. Build strong relationships across business units and support functions to understand and address business needs. Collaborate with development and testing teams to provide subject matter expertise, maximize out-of-the-box functionality, and assist in troubleshooting and issue resolution. Ensure proposed solutions improve business-process efficiency and effectiveness while maintaining consistency across products where appropriate. Participate in planning User Acceptance Testing (UAT) activities, including test plans and test scripts derived from requirements. Facilitate UAT execution and partner with business leads and project managers to obtain UAT sign-off. Provide business analysis expertise for Commercial Admitted lines, including Workers Compensation, Commercial Auto, General Liability, Property, Package, Inland Marine, and COP ensuring requirements and solutions align with underwriting, policy administration, and operational objectives. | 
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