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Solution Architect - Microsoft Dynamics 365 Customer Service

Zion Cloud Solutions

Hybrid in Chicago, Illinois • Yesterday

Easy Apply

Contract

Depends on Experience

Solution Architect - Dynamics 365 Commerce & Retail Systems

SANS

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Solution Architect - Dynamics 365 Commerce & Retail Systems

SANS

Remote • 28d ago

Easy Apply

Contract

Depends on Experience

Microsoft D365 ERP OR AI/CoPilot Functional Solution Architect - Senior Manager

PricewaterhouseCoopers LLP

Chicago, Illinois • Today

Full-time

USD 124,000.00 - 280,000.00 per year

D365 CE Solution Architect

CompQsoft,Inc .

Remote • Today

Easy Apply

Full-time

$180,000+

Microsoft Dynamics 365 F&O Functional Solution Architect

CIS Technologies Inc.

Remote • 17d ago

Easy Apply

Contract

Depends on Experience

Microsoft Dynamics 365 Solution Architect

Hexaware Technologies, Inc

Remote • Yesterday

Easy Apply

Full-time

140,000 - 150,000

D365 F&O Solution Architect / Senior L3 Support Engineer

Vaco by Highspring

Remote • 3d ago

Easy Apply

Contract

$80

D365 F&O Solution Architect / Senior L3 Support Engineer

Vaco by Highspring

Remote • 3d ago

Easy Apply

Contract

$95

Microsoft Dynamics 365 CE Solution Architect

Cyquent, Inc.

Remote • 10d ago

Easy Apply

Full-time

Depends on Experience

Microsoft Dynamics 365 ERP Solution Architect

Crowe LLP

Chicago, Illinois • Today

Full-time

USD 103,200.00 - 210,900.00 per year

Senior Manager, Microsoft Dynamics 365 Solution Architect

Otis Worldwide Corporation

Remote or Connecticut • Today

Full-time

USD 138,000.00 - 165,000.00 per year

Data Architect Dynamics 365 D365 Specialist

Tech Pro Inc.

Remote or Hybrid in Toronto, Ontario • Yesterday

Contract

Depends on Experience

Lead Dynamics 365 Architect

GSPANN Technologies

Remote • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Microsoft Dynamics 365 Business Applications - Technical Architect

Crowe LLP

Oak Brook, Illinois • Today

Full-time

USD 142,900.00 - 301,300.00 per year

Microsoft Dynamics Solution Architect

Eliassen Group

Remote • 2d ago

Contract

AWS Solution Architect

CACI International, Inc.

Remote • Today

Full-time

USD 82,100.00 - 172,400.00 per year

Microsoft Dynamics 365 Technical Consultant / Developer

Huron

Remote or Chicago, Illinois • Today

Full-time

USD 120,000.00 - 145,000.00 per year

Microsoft Dynamics 365 Finance Functional Implementation Senior Architect

Crowe LLP

Chicago, Illinois • Today

Full-time

USD 135,800.00 - 286,400.00 per year

Salesforce Consultant and Solution Architect

Crowe LLP

Chicago, Illinois • 18d ago

Full-time

USD 103,200.00 - 210,900.00 per year

Salesforce Consultant and Solution Architect

Crowe LLP

Chicago, Illinois • Today

Full-time

USD 103,200.00 - 210,900.00 per year

Solution Architect

ScrumBytes

Remote • Today

Easy Apply

Full-time

Depends on Experience

Contact Center Solution Architect

HAN IT Staffing Inc.

Remote • 3d ago

Easy Apply

Contract

90 - 110

Microsoft Dynamics 365 Architect

Krasan Consulting Services

Remote • Yesterday

Easy Apply

Full-time

130,000 - 150,000

Microsoft 365 & Power Platform Solutions Architect

Amzur Technologies, Inc.

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Solutions Architect Remote

Spear Staffing

Remote • 30+d ago

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce Solution Architect

Cherokee Federal

Remote • Today

Full-time

Compensation information provided in the description

Informatica MDM SaaS Solution Architect

Balin Technologies LLC

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Solutions Architect Principal

SAIC

Remote • Today

Full-time

USD 100,001.00 - 140,000.00 per year

Solutions Architect (MCCF- Healthcare Systems)

HigherEchelon

Remote • Today

Full-time

Job Details

Skills

Solution Architect
Dynamics 365
IVR systems
Microsoft Dynamics 365 Customer Service
data migration

Summary

Position: Solution Architect - Microsoft Dynamics 365 Customer Service

Location: Chicago, IL / Hybrid
Duration: Contract W2

About Us

Zion Cloud Solutions is a technology services firm specializing in Microsoft Dynamics 365, IT solutions, and system integrations. We help organizations streamline operations with modern cloud-based solutions. As a women and minority-owned enterprise, we are committed to diversity and inclusion.

Position Summary

We are looking for a Solution Architect with deep expertise in Microsoft Dynamics 365 Customer Service to lead solution design, integration, and implementation efforts. The ideal candidate will have experience integrating Dynamics 365 with IVR systems and external applications, supporting large document handling, and ensuring performance tuning and security hardening for systems handling sensitive data.

Key Responsibilities

Solution Design: Architect and implement scalable, secure, and efficient Dynamics 365 Customer Service solutions tailored to business needs.
System Integration: Lead integrations between Dynamics 365, IVR systems, and external platforms to optimize workflows and customer interactions.
Large Document Management: Design solutions for handling and managing large documents within Dynamics 365, ensuring performance and compliance.
Sensitive Data Handling: Implement best practices for managing sensitive data in compliance with industry regulations (e.g., HIPAA, GDPR, CJIS, FedRAMP).
Performance Tuning: Optimize Dynamics 365 performance through query optimization, caching strategies, and infrastructure tuning.
Security Hardening: Strengthen system security by enforcing role-based access, implementing advanced authentication, data encryption, and audit logging.
Stakeholder Collaboration: Work closely with business teams, project managers, and developers to translate requirements into effective Dynamics 365 solutions.
Technical Leadership: Provide hands-on leadership and best practices for system architecture, ensuring high performance and reliability.
Documentation & Training: Develop technical documentation and provide mentorship to junior team members.

Qualifications

10+ years of IT experience, with at least 5 years as a Solution Architect in Microsoft Dynamics 365 Customer Service.
Proven experience integrating Dynamics 365 with IVR systems, external applications, and third-party services.
Expertise in large document handling solutions within Dynamics 365.
Strong experience in handling sensitive data and implementing security best practices in cloud-based environments.
Deep knowledge of system performance tuning, database optimization, and API performance improvements. to Deep knowledge of system performance tuning, Azure Dataverse, and API performance improvements.
Strong knowledge of Microsoft Azure, API integrations, and cloud-based architectures.
Proficiency in C#, .NET, SQL, and Power Automate.
Experience with security frameworks, data retention strategies, and regulatory compliance.
Excellent problem-solving, communication, and leadership skills.

Preferred Skills

Experience with data migration strategies in Dynamics 365.
Microsoft certifications (e.g., Dynamics 365 Customer Service Solution Architect).
Knowledge of Agile methodologies and DevOps best practices.

Why Join Us?

Be part of a diverse and inclusive team committed to innovation and excellence.
Work on cutting-edge projects with leading technologies.
Enjoy a collaborative and supportive work environment.
Competitive salary and benefits package, including remote work options.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90958256
Position Id: 9129561
Posted 1 day ago

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Platform Developer I, Business Applications

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USD 70,000.00 - 85,000.00 per year

Job Details

Skills

Solution Architect
Dynamics 365
IVR systems
Microsoft Dynamics 365 Customer Service
data migration

Summary

Position: Solution Architect - Microsoft Dynamics 365 Customer Service

Location: Chicago, IL / Hybrid
Duration: Contract W2

About Us

Position Summary

Key Responsibilities

Solution Design: Architect and implement scalable, secure, and efficient Dynamics 365 Customer Service solutions tailored to business needs.
System Integration: Lead integrations between Dynamics 365, IVR systems, and external platforms to optimize workflows and customer interactions.
Large Document Management: Design solutions for handling and managing large documents within Dynamics 365, ensuring performance and compliance.
Sensitive Data Handling: Implement best practices for managing sensitive data in compliance with industry regulations (e.g., HIPAA, GDPR, CJIS, FedRAMP).
Performance Tuning: Optimize Dynamics 365 performance through query optimization, caching strategies, and infrastructure tuning.
Security Hardening: Strengthen system security by enforcing role-based access, implementing advanced authentication, data encryption, and audit logging.
Stakeholder Collaboration: Work closely with business teams, project managers, and developers to translate requirements into effective Dynamics 365 solutions.
Technical Leadership: Provide hands-on leadership and best practices for system architecture, ensuring high performance and reliability.
Documentation & Training: Develop technical documentation and provide mentorship to junior team members.

Qualifications

10+ years of IT experience, with at least 5 years as a Solution Architect in Microsoft Dynamics 365 Customer Service.
Proven experience integrating Dynamics 365 with IVR systems, external applications, and third-party services.
Expertise in large document handling solutions within Dynamics 365.
Strong experience in handling sensitive data and implementing security best practices in cloud-based environments.
Deep knowledge of system performance tuning, database optimization, and API performance improvements. to Deep knowledge of system performance tuning, Azure Dataverse, and API performance improvements.
Strong knowledge of Microsoft Azure, API integrations, and cloud-based architectures.
Proficiency in C#, .NET, SQL, and Power Automate.
Experience with security frameworks, data retention strategies, and regulatory compliance.
Excellent problem-solving, communication, and leadership skills.

Preferred Skills

Experience with data migration strategies in Dynamics 365.
Microsoft certifications (e.g., Dynamics 365 Customer Service Solution Architect).
Knowledge of Agile methodologies and DevOps best practices.

Why Join Us?

Be part of a diverse and inclusive team committed to innovation and excellence.
Work on cutting-edge projects with leading technologies.
Enjoy a collaborative and supportive work environment.
Competitive salary and benefits package, including remote work options.

Dice Id: 90958256
Position Id: 9129561
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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