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Sr Client Support Operations Manager

CompNova

Hybrid in Dallas, Texas • Today

Easy Apply

Contract

Depends on Experience

Technical Support Operations Manager

Rad AI

Remote or San Francisco, California • Today

Full-time

USD 120,000.00 - 150,000.00 per year

IT Operations - Support Sr Specialist

Aramark Corporation

Dallas, Texas • Today

Full-time

Senior IT Operations & Service Delivery Manager

Software Guidance & Assistance

Dallas, Texas • Today

Contract

USD 65.00 - 74.00 per hour

Senior GBS Financial Operations Manager

CoreWeave

Dallas, Texas • 12d ago

Full-time

USD 135,000.00 - 180,000.00 per year

W2 Only (No C2C) :: Remote (East Coast Preferred) :: Sr. Business Systems Analyst Healthcare Operations & Patient Support ; G.C / U.S.C

Bitsoft International, Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

IT Infrastructure & Operations Manager (IT Policy & Planning - Senior Manager)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 115,008.00 - 154,656.00 per year

Senior IT Project Manager (IT Operations & Service Desk)

Randstad Digital

Remote or Framingham, Massachusetts • Today

Contract

USD75 - USD85

Senior Project Financial & Operations Analyst

Thinkfind Corporation

Irving, Texas • Today

Easy Apply

Contract

USD50 - USD70

AV Operations Support Technician

Strategic Staffing Solutions

Plano, Texas • Today

Easy Apply

Full-time, Contract

USD35 - USD45

Senior Manager, Oracle SCM

Robert Half

Plano, Texas • Today

Easy Apply

Full-time

USD 140,000.00 - 180,000.00 per year

Sr. SAP S/4HANA PCE Operations & Integration Lead

Canadian Solar

Mesquite, Texas • Today

Full-time

USD 105,000.00 - 140,000.00 per year

Performance Improvement Industrial Engineering Operations Senior Consultant

Crowe LLP

Dallas, Texas • 10d ago

Full-time

USD 95,000.00 - 147,000.00 per year

Senior Staff Engineer, Operations Analysis (R4759)

Shield AI Inc

Dallas, Texas • Today

Full-time

USD 180,000.00 - 270,000.00 per year

Technology Strategy & Operations Lead (Hybrid position in Irving, TX or Charlotte, NC)

NTT DATA, Inc.

Irving, Texas • Today

Full-time

USD 117,600.00 per year

Principal Automation and AI Operations Engineer

AST SpaceMobile

Dallas, Texas • Today

Full-time

Compliance and Operations Analyst

Techgene Solutions LLC

Dallas, Texas • Today

Easy Apply

Full-time, Contract, Third Party

$DOE

ServiceNow Platform Operations Manager

Dexian DISYS

Coppell, Texas • Today

Easy Apply

Contract

ServiceNow Operations Manager

Dexian DISYS

Coppell, Texas • Today

Easy Apply

Contract

AI Security Operations Specialist

Tekfortune Inc.

Hybrid in Dallas, Texas • Today

Easy Apply

Contract

65 - 70

Sr. SCRUM Master - Operational Support

General Dynamics

Remote • Today

Full-time

USD 128,039.00 - 173,229.00 per year

Senior Engagement Manager – IT Service Delivery / Client Management

Galaxy i Technologies, Inc.

Remote • Today

Contract, Third Party

Depends on Experience

Data Center Operations Lead Asset Relocation & Decommissioning

Sunrise Systems, Inc.

Remote • Today

Easy Apply

Contract

45 - 60

Networks CNE Operations Intern

Ericsson Inc.

Plano, Texas • Today

Full-time

Operations Support Specialist

Infomatics Corp

Remote • 16d ago

Easy Apply

Full-time

Depends on Experience

04 - Operations Support Administrator 1

Celestica International LP

Richardson, Texas • Today

Full-time

Sr Data Scientist (Operations Research)

General Mills

Remote or Minneapolis, Minnesota • Today

Full-time

USD 110,800.00 - 184,800.00 per year

Network Operations Center Technical Services Supervisor

SAIC

Remote • Today

Full-time

USD 40,001.00 - 80,000.00 per year

Principal Business Operations Transformation Lead

Simple Solutions

Remote • 3d ago

Easy Apply

Contract

80 - 90

Director, Technology Operations & Sustainment

Leidos

Remote • Today

Full-time

USD 154,050.00 - 278,475.00 per year

Job Details

Skills

Operations Manager
customer outages
service performance

Summary

Hi,

Job Title: Senior Client Support Operations Manager

Location: Dallas, TX
Duration: 12 months with high possibility of extension.

Position Summary

The Senior Client Support Operations Manager will serve as part of a seven-person support team with responsibility for day-to-day support operations and a high level of client service for the client's account.

Technical training and assistance to access all support tools are provided.

Scope of Work to Be Performed

Provide day-to-day operational support for customer outages and service-related issues.
Manage significant business matters such as overall account health, customer support operations, service performance, and client relationship management.
Coordinate outage responses, planned maintenance activities, and service stewardship.
Partner with cross-functional teams to maintain operational stability and timely service restoration.
Provide proactive customer communication, performance insights, and service reporting.
Support Quarterly Business Reviews and develop other custom reporting.
Apply independent judgment to business matters affecting customer experience, service delivery, and account stability.

Key Responsibilities

Monitor customer outage events and coordinate incident response and resolution efforts.
Drive escalations based on business impact, urgency, and customer needs.
Coordinate cross-functional resources to support timely issue resolution, service restoration, operational stability, and customer experience
Maintain clear and timely communication with customers and internal stakeholders.
Plan and oversee scheduled maintenance activities and confirm operational readiness for planned work.
Identify service trends, evaluate operational risks, and recommend actions to improve service delivery and customer satisfaction.
Develop and provide customized reporting and performance insights.
Determine appropriate communication and escalation strategies based on individual situations and business impact.
Recommend actions to improve service delivery and customer satisfaction.
Participate in Quarterly Business Reviews and ensure information is accurate, relevant, and aligned with business objectives.
Prioritize multiple issues and make independent decisions that balance client needs with broader business priorities.

Requirements

Ability to exercise discretion and independent judgment when managing significant business matters.
Work at the client’s Corporate Headquarters in Dallas, Texas, two times per week.
Ability to interpret complex situations, and the discretion to make decisions that support both client needs and broader business priorities.
Strong coordination, communication, and account management skills to maintain operational stability and support client needs effectively.

If you are interested in this opportunity, please submit your updated resume in MS Word format along with your expected hourly rate to [Insert contact email or Phone #].

Best Regards,

Rick P

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10423121
Position Id: JPC-CSOM
Posted 5 hours ago

Fitment

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Contact the job poster

Rick Polepalli

CompNova Recruiter @ CompNova

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Service Delivery Manager

Hybrid in Carrollton, Texas

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The Service Delivery Manager (SDM) serves as the primary coordinator for service and project delivery activities, including customer intake, scheduling, resource coordination, material procurement, and communication with customers, technicians, and internal stakeholders. This role is best aligned with a Service Project Coordinator position, with responsibilities that include project tracking, schedule management, documentation, and support of delivery-related activities. The ideal candidate wil

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35 - 40

Job Details

Skills

Operations Manager
customer outages
service performance

Summary

Hi,

Job Title: Senior Client Support Operations Manager

Location: Dallas, TX
Duration: 12 months with high possibility of extension.

Position Summary

Technical training and assistance to access all support tools are provided.

Scope of Work to Be Performed

Provide day-to-day operational support for customer outages and service-related issues.
Manage significant business matters such as overall account health, customer support operations, service performance, and client relationship management.
Coordinate outage responses, planned maintenance activities, and service stewardship.
Partner with cross-functional teams to maintain operational stability and timely service restoration.
Provide proactive customer communication, performance insights, and service reporting.
Support Quarterly Business Reviews and develop other custom reporting.
Apply independent judgment to business matters affecting customer experience, service delivery, and account stability.

Key Responsibilities

Monitor customer outage events and coordinate incident response and resolution efforts.
Drive escalations based on business impact, urgency, and customer needs.
Coordinate cross-functional resources to support timely issue resolution, service restoration, operational stability, and customer experience
Maintain clear and timely communication with customers and internal stakeholders.
Plan and oversee scheduled maintenance activities and confirm operational readiness for planned work.
Identify service trends, evaluate operational risks, and recommend actions to improve service delivery and customer satisfaction.
Develop and provide customized reporting and performance insights.
Determine appropriate communication and escalation strategies based on individual situations and business impact.
Recommend actions to improve service delivery and customer satisfaction.
Participate in Quarterly Business Reviews and ensure information is accurate, relevant, and aligned with business objectives.
Prioritize multiple issues and make independent decisions that balance client needs with broader business priorities.

Requirements

Ability to exercise discretion and independent judgment when managing significant business matters.
Work at the client’s Corporate Headquarters in Dallas, Texas, two times per week.
Ability to interpret complex situations, and the discretion to make decisions that support both client needs and broader business priorities.
Strong coordination, communication, and account management skills to maintain operational stability and support client needs effectively.

If you are interested in this opportunity, please submit your updated resume in MS Word format along with your expected hourly rate to [Insert contact email or Phone #].

Best Regards,

Rick P

Dice Id: 10423121
Position Id: JPC-CSOM
Posted 5 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Rick Polepalli

CompNova Recruiter @ CompNova

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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Service Delivery Manager

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