Senior Business Systems Analyst – Guidewire Cloud
Location: Farmington Hills, MI (Hybrid, 3 days/week onsite) | Contract-to-Hire
Hands-on Guidewire Cloud experience and strong P&C insurance knowledge (policy, claims, billing) are required.
Overview
Our client is seeking a Senior Business Systems Analyst to partner with business stakeholders and technology teams to analyze complex business processes, define system requirements, and deliver solutions that support business objectives. This role plays a key part in production support, system enhancements, project delivery, and continuous improvement, combining strong business analysis skills with hands-on Guidewire Cloud experience and a solid understanding of property and casualty insurance operations.
Responsibilities
- Partner with business stakeholders to understand business needs, prioritize requests, and support project and release planning.
- Lead end-to-end analysis of complex business processes, systems, and data to identify improvement opportunities and recommend actionable solutions.
- Gather, document, and validate business requirements, functional specifications, process flows, workflows, data mappings, procedures, and system controls.
- Work closely with development, QA, and operations teams to translate business requirements into technical solutions.
- Investigate, triage, and troubleshoot production issues; perform root-cause analysis and coordinate resolution with development, QA, and operations teams.
- Use SQL to query and analyze data in support of production investigations and business problem-solving.
- Develop and execute test plans, scenarios, and test cases, leading system testing and user acceptance testing (UAT).
- Support system integrations, process improvements, and the implementation of new tools and technologies.
- Monitor key performance indicators and evaluate the effectiveness of delivered solutions.
- Serve as a liaison between business stakeholders, technical teams, and insurance subject matter experts.
- Support Agile delivery practices and contribute to continuous improvement initiatives.
Required Qualifications
- Bachelor's degree in business, information systems, or a related field, or an equivalent combination of education and experience
- 5+ years of professional business analysis experience, including complex, enterprise-level initiatives
- Hands-on experience with Guidewire Cloud
- Strong knowledge of the property and casualty insurance industry, particularly policy, claims, and billing processes
- Proficiency in SQL for querying and analyzing data, including production troubleshooting
- Experience gathering requirements, documenting functional specifications, mapping business processes, and supporting system implementations or enhancements
- Experience with requirements management, testing, and cross-functional collaboration
- Strong stakeholder communication, problem-solving, and analytical skills
Preferred Qualifications
- CBAP or PMI-PBA certification (strongly preferred)
- Experience with Jira, Confluence, Lucidchart, and testing tools
- Familiarity with Tableau, Power BI, or other data analysis tools
- Experience with Agile methodologies, particularly SAFe
- Experience with system integrations, data mapping, and process modeling
Pay rate: $60/hr. This is a 6-month contract-to-hire position, hybrid (3 days/week onsite) in Farmington Hills, MI.
