Client Business Analyst
Hybrid (Onsite 2 days/week minimum)
Must reside in Pennsylvania
Description:
Diversified Systems is searching for a highly skilled Client Business Analyst to support current IT system development and maintenance while transitioning to a new statewide Case Management System (CM). The selected consultant will manage specific components and initiatives supporting IT systems and users, support subject matter experts in developing user requirements, review project deliverables, and perform user acceptance testing for legacy systems and the future CM system.
Responsibilities:
- Plan, organize, prioritize, and manage multiple initiatives across the project team.
- Manage submission and tracking of system defects and change requests related to assigned system components.
- Manage processes and timelines to meet program office specifications and/or state or federal compliance requirements.
- Provide regular status reports for projects and/or tasks as assigned.
- Manage work associated with data quality needs identified by the program office, federal compliance requirements, and/or the CCWIS data quality plan.
- Review user requirements/user stories and functional specifications for system development, enhancements, or configuration and support associated user acceptance testing, deployment, problem resolution, and end-user support activities.
- Ensure compliance with standards and procedures specific to assigned initiatives.
- Manage and track progress against project schedule and scope.
- Anticipate and proactively address issues, identify and track issues, and report issues using the appropriate chain of command.
- Build and maintain relationships with key stakeholders and customer representatives.
- Provide support to business operations and end users for software applications regarding business operations and technical issue evaluations and resolutions.
- Investigate and resolve business operational and software issues identified and reported by users.
- Communicate effectively with customers and software/hardware suppliers supporting the Commonwealth as appropriate.
- Establish and maintain effective working relationships with county children and youth agencies, Department staff, and other contractors.
- Use Microsoft Excel, Word, PowerPoint, Access, and Outlook for documentation and communication purposes. Use Team Foundation Server (TFS), Microsoft Azure, and Microsoft Test Manager (MTM).
- Conduct meetings and/or follow-up sessions with stakeholders to gain a detailed understanding of relevant business processes.
- Assist the Data Management Section of the SDMU as needed with tasks relevant to the CM initiative.
- Use the Commonwealth ServiceNow incident reporting system for incident and request tracking and processing.
- Lead and facilitate meetings or workgroups in person and/or virtually as assigned.
- Develop and facilitate presentations in person and/or virtually as assigned.
- Develop responses to public, media, stakeholder, and federal inquiries as assigned.
- Work in a team environment.
- Travel as needed, including potential travel outside the Harrisburg area for IT system planning, implementation, and testing activities.
Requirements:
- 7 years of experience developing business, functional, and user requirements for IT systems required.
- 7 years of knowledge of business analysis processes, principles, practices, and techniques required.
- Knowledge of the software development lifecycle with a focus on user requirements and UAT required.
- Excellent written and verbal communication skills required.
- Strong interpersonal skills and the ability to work with diverse user groups required.
- Fluency in English and the ability to be clearly understood over the phone required.
- Ability to establish and maintain effective working relationships required.
Desired Skills:
- 2 years of experience performing similar work in the Child Welfare or other Human Services field highly desired.
- IIBA certification highly desired.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
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