Senior Delivery Manager
Location :: Menlo Park, CA 94025
Experience: 5+ Years Industry: Wearable Healthcare & Wellness Technology
About the Role
We are seeking a highly motivated Senior Delivery Manager to lead the successful execution of client, research, and operational initiatives supporting innovative wearable healthcare and wellness solutions.
This role is responsible for end-to-end delivery, team leadership, client relationship management, resource performance, and escalation management. The ideal candidate thrives in fast-moving environments, embraces ambiguity, contributes beyond project management, and enjoys participating in strategic discussions, whiteboarding sessions, and problem-solving initiatives.
Key Responsibilities:
Delivery & Program Management
· Own end-to-end project delivery, ensuring quality, timelines, and client satisfaction.
· Manage project plans, risks, dependencies, budgets, and delivery governance.
· Identify, escalate, and resolve project issues proactively.
· Establish performance metrics and delivery reporting.
Team Leadership:
· Lead and manage Clinical Research Coordinators (CRCs) and Regulatory/Research Associates.
· Drive team performance, productivity, accountability, and professional development.
· Support hiring, onboarding, resource planning, and workload management.
Client & Stakeholder Management
· Serve as the primary point of contact for clients and key stakeholders.
· Manage client communications, expectations, and escalations.
· Build trusted relationships and ensure successful delivery outcomes.
Strategic Contribution
· Actively participate in whiteboarding, brainstorming, solution design, and strategy sessions.
· Contribute ideas to improve processes, delivery models, and operational effectiveness.
· Partner with leadership to help scale operations and drive continuous improvement.
Qualifications Required:
· Bachelor's degree in Healthcare, Life Sciences, Business, Engineering, or a related field.
· 5+ years of experience in project delivery, program management, healthcare operations, clinical research, MedTech, or digital health.
· Experience leading cross-functional teams and client-facing engagements.
· Strong communication, stakeholder management, and problem-solving skills.
· Proven ability to manage multiple priorities in a dynamic environment.
Preferred
· Experience in wearable devices, digital health, medical devices, or healthcare technology.
· Experience managing research, clinical, or healthcare operations teams.
· PMP, Agile, Lean, or other project management certifications are a plus.
Success Profile
We're looking for someone who:
· Embraces ambiguity and can bring structure to chaos.
· Learns quickly and adapts to changing priorities.
· Is hands-on, resourceful, and willing to roll up their sleeves when needed.
· Balances strategic thinking with strong execution.
· Leads with accountability, collaboration, and a client-first mindset.
· Creates impact through both leadership and individual contribution.
Work Environment
· Full-time, in-office role (5 days per week).
· Up to 25-30% travel for client meetings, conferences, and team collaboration.
· Opportunity to help build and scale a high-growth company at the intersection of healthcare, clinical research, wearable technology, and digital innovation.
Ideal Candidate: A builder and problem-solver who can lead teams, strengthen client relationships, manage complex delivery challenges, and help scale a growing organization while contributing meaningfully to strategy and execution.
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