Please note that this position requires Japanese Duration: From ASAP to November 28th, 2026 Responsibilities: To support client support team by covering following tasks; 1. Provide guidance and explanations on migration procedures and how to use the new system 2. Respond to customer inquiries related to the migration process via phone and email 3. Update customer-facing materials such as migration guides, FAQs, and support documentation 4. Track customer migration progress and conduct follow-ups