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Project Coordinator - Desktop Support NYC Manager

New York State Office of the Attorney General

Hybrid in New York, New York • Today

Full-time

111,708 - 137,590

Manager, Desktop Support & Student Technology Centers

New York University

New York, New York • Today

Full-time

USD 110,000.00 - 130,000.00 per year

Desktop Consultant

Caresoft

Newark, New Jersey • Today

Easy Apply

Contract

L2 Desktop Support

Logicplanet, Inc.

New York, New York • Today

Easy Apply

Contract, Third Party

Depends on Experience

Desktop Support (Travel: Up to 70%)

Techaffinity Consulting

Hackensack, New Jersey • 2d ago

Easy Apply

Contract

30 - 35

Azure Virtual Desktop Engineer

Phoenix Technology Partners, LLC

Hybrid in New York, New York • Today

Easy Apply

Full-time

140,000 - 160,000

Senior Desktop Engineer

White Wings Technologies

New York, New York • 16d ago

Easy Apply

Contract

50 - 53

Desktop Support Engineer

TATA Consultancy Services Limited

New York, New York • 4d ago

Easy Apply

Full-time

65,000 - 75,000

Onsite - Desktop Support Engineer

Amtex Systems Inc.

New York, New York • Today

Easy Apply

Third Party, Contract

Depends on Experience

Desktop / User Support

Atlantic Partners

New York, New York • 8d ago

Easy Apply

Contract

Depends on Experience

Desktop Administrator

TNT Staffing

New York, New York • 11d ago

Easy Apply

Contract

40 - 45

Desktop Engineer - HBITS-08-15027

GreyCell Labs, Inc

New York, New York • 22d ago

Easy Apply

Contract, Third Party

Depends on Experience

Desktop Support - HBITS-08-15042

GreyCell Labs, Inc

New York, New York • 29d ago

Easy Apply

Contract, Third Party

Depends on Experience

Desktop Support Consultant

HAN IT Staffing Inc.

Remote • 9d ago

Easy Apply

Contract

30 - 32

VIP Desktop Support Specialist - New York City 10001

MergeIT

New York, New York • 3d ago

Full-time

USD 30.00 per hour

Virtual Desktop Infrastructure Administrator

Quality Business Engineering

Remote or Key West, Florida • Today

Full-time

USD 90,000.00 - 100,000.00 per year

Virtual Desktop Infrastructure Administrator

ATG

Remote or Key West, Florida • Today

Full-time

Help Desk/Desktop Support Analyst

Robert Half

New York, New York • Today

Easy Apply

Contract

USD 23.75 - 27.50 per hour

Desktop Support Engineer

SpikeIT Global Solutions

Newark, New Jersey • Today

Full-time

Help Desk/Desktop Support Analyst

Robert Half

Brooklyn, New York • Today

Easy Apply

Contract

USD 27.71 - 32.09 per hour

Azure Virtual Desktop Sys Admin

Leidos

Remote or Suffolk, Virginia • Today

Full-time

USD 59,150.00 - 106,925.00 per year

Desktop Support / Executive Support, Associate - Enterprise Technology

The Blackstone Group LP

New York, New York • 16d ago

Full-time

USD 110,000.00 - 170,000.00 per year

Level 2 Desktop / End-User Support

Software Guidance & Assistance

New York, New York • Today

Contract

Software Engineer, Desktop, Artificial Intelligence (AI) Required, Work From Home - G

Next Step Systems

Remote • Today

Easy Apply

Full-time

$150,000 - $170,000

Help Desk/Desktop Support Analyst

Robert Half

White Plains, New York • Today

Easy Apply

Full-time

USD 60,000.00 - 70,000.00 per year

DESKTOP SUPPORT SPECIALIST

City of New York

New York, New York • Today

Full-time

USD 125,000.00 - 150,000.00 per year

Virtual Desktop Engineer II

Agile Defense

Remote or Pocatello, Idaho • Today

Full-time

USD 130,000.00 - 150,000.00 per year

Engineer, Desktop Support

Balyasny Asset Management

New York, New York • Today

Full-time

Desktop Support Technician

Combined Computer Resources

Hybrid in Matawan, New Jersey • Today

Easy Apply

Contract

55000 - 65000

Desktop Support Engineer

Vaco by Highspring

Remote • 10d ago

Easy Apply

Contract

$30

Job Details

Skills

Analytical Skill
Asset Management
Billing
Budget
Change Management
Communication
Computer Hardware
Conflict Resolution
Customer Experience
Customer Satisfaction
Dashboard
Documentation
Employment Authorization
Executive Support
Health Insurance
IT Strategy
Information Technology
Inventory
KPI
Leadership
Management
Microsoft Windows
Mobile Device Support
Organized
PMO
Problem Solving
Procurement
Program Management
Recruiting
Remote Support
Reporting
Routing
SLA
SOP
Service Delivery
Service Level
Software Support
Storage
Telecommuting
Training
Warehouse
iPhone

Analytical Skill
Asset Management
Billing
Budget
Change Management
Communication
Computer Hardware
Conflict Resolution
Customer Experience
Customer Satisfaction
Dashboard
Documentation
Employment Authorization
Executive Support
Health Insurance
IT Strategy
Information Technology
Inventory
KPI
Leadership
Management
Microsoft Windows
Mobile Device Support
Organized
PMO
Problem Solving
Procurement
Program Management
Recruiting
Remote Support
Reporting
Routing
SLA
SOP
Service Delivery
Service Level
Software Support
Storage
Telecommuting
Training
Warehouse
iPhone

Summary

Under the direction of the Director of Client Services (Manager Information Technology Services 2, SG-29,) the Project Coordinator, NS, will serve as the Desktop Support NYC Manager and will lead a multi-disciplinary team (Desktop Support, Mobile Device Support, Software Support, Asset Management) to improve overall service delivery and technology upgrade efforts at the 28 Liberty office in New York City. The manager will establish Service Level Agreements/Service Level Objectives, Key Performance Indicators, updated Standard Operation Procedures and build out a reporting, review and improvement plan to achieve measurable outcomes.

Key Responsibilities

Lead the Desktop Support NYC and Mobile Device Support teams to oversee the day-to-day operations and improve the overall quality of client services offered to the OAG’s attorneys, investigators and other staff located at the 28 Liberty office.
Review and update existing ticket management, asset management, change management and other internal SOP’s to identify pain points and areas for improvement.
Define, recommend and implement service level agreements (SLA’s), service level objectives (SLO’s) and key performance indicators (KPI’s) for 2nd and 3rd level hardware, software and mobile support staff.
Work with management to set target timebound service delivery metric improvement goals based on defined KPI’s, including customer satisfaction and ticket resolution time.
Build custom ticket dashboard reports and review regularly with staff and management to identify and highlight trends, improvements and potential issues.
Work closely with the Director of Client Services to assist with leading large-scale statewide project rollouts, including Technology Refresh and iPhone upgrades as well as in person support for enterprise-wide software and service upgrade deployments. Coordinate with the PMO, I&O and ASB teams to define project requirements, deployment schedule and staff responsibilities.
Provide in-office and remote support directly to the AG and Executive support staff.
Coordinate meeting and event support at 28 Liberty, including providing requested hardware/software, supporting the in-room A/V equipment and assigning in-person staff assistance as needed.
Meet regularly with team members to review the open ticket queue and assign out open requests to ensure proper prioritization, thorough documentation and timely resolution; ensure shipped/delivered equipment, new user setups and VIP/Executive requests are fulfilled in a timely manner.
Manage the Verizon mobile billing account to ensure usage charges are in line with expectations, unused lines are regularly reviewed and deactivated as needed and international travel requests are fulfilled in a timely manner.
Manage the organization of downstate inventory and asset assignments. Ensure that IT workspace and storage areas are kept in an organized, labeled, secured and manageable state.
Participate in the procurement of equipment and software as well as warranty and license renewals and submit purchase request recommendations.
Work closely with outside vendors, Admin Services and the Warehouse team to coordinate hardware deliveries, moves, surple-waste pickup and make decisions for equipment and storage space organization and labeling.
Oversee multiple teams of subordinate staff, regularly conduct personnel evaluations and coach and support team members to help them meet departmental goals.
Other duties as assigned.

Qualifications

Nine years of experience in large project/program management, business and IT strategy, budget, procurement and technical delivery with stakeholders. At least two years of experience must be at a managerial level.

Substitutions: An associate’s degree may substitute for two years of specialized experience; bachelor's degree may substitute for four years of specialized experience; master's degree may substitute for five years of specialized experience; J.D. may substitute for six years of specialized experience; Ph.D. may substitute for seven years of specialized experience.

Preferred Qualifications:

Proven experience in a leadership role.
Excellent communication skills and the ability to anticipate the needs of customers.
Must demonstrate strong analytical thinking skills.
Experience working in a Windows based environment.
Experience troubleshooting and resolving hardware and software issues.
Should possess strong problem-solving skills and the ability to make sound judgement calls.
Superior organizational and time management skills.
Innovative, creating thinking skills to ensure the organization is providing a cutting-edge client experience.

Benefits

Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules.

Candidates from diverse backgrounds are encouraged to apply. The OAG is an equal opportunity employer and is committed to workplace diversity.

The Office of the NYS Attorney General (OAG) cannot provide sponsorship for work authorization. Candidates need to be authorized to work in the United States to be employed by this agency. It is incumbent upon employees to maintain work authorization for the duration of their employment with the OAG.

How to Apply

Please send your cover letter and resume that includes a statement on how you meet the minimum qualifications for the position to Please include Vacancy ID # for prompt routing and review.

For more information about the OAG, please visit our website:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PTPsavDanUA8kYI
Position Id: VID 228089
Posted 7 hours ago

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Contact the job poster

Lexyss Bennett

Recruiter @ New York State Office of the Attorney General

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New York, New York

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Today

About Latham & Watkins Latham & Watkins is one of the world's leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you

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IT Specialist - End User Support

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New York, New York

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