Description
We are looking for a Help Desk/Desktop Support Analyst to provide frontline technical assistance for retail kiosk environments in New York, New York. This Long-term Contract position focuses on maintaining reliable day-to-day system performance, responding quickly to user-reported issues, and helping store teams keep devices operational during business hours. The ideal candidate is comfortable working with Windows-based systems, handling service desk activity, and applying practical troubleshooting methods to resolve hardware and connectivity concerns.
Responsibilities:
Oversee kiosk status dashboards and respond to system-generated alerts throughout retail operating hours to help maintain service availability.
Conduct routine daily checks to confirm kiosks are functioning properly and verify performance after updates or changes are applied.
Serve as the first point of contact for technical problems involving unresponsive screens, network interruptions, offline equipment, and peripheral malfunctions.
Investigate and address incidents by following documented support procedures, using administrative tools, and performing basic device-level diagnostics.
Guide store personnel through practical recovery steps such as restarting equipment, restoring wireless connections, cycling power, and maintaining camera cleanliness.
Document support activity in the ticketing system and ensure issues are tracked, updated, and escalated when needed.
Assist with Windows-based desktop and kiosk support tasks to promote stable operation across the retail environment.
Requirements
Experience providing help desk or desktop support in a fast-paced technical environment.
Working knowledge of Microsoft Windows, including Windows 10 administration and user support.
Familiarity with Active Directory for basic account or access-related support tasks.
Ability to troubleshoot hardware, connectivity, and general system issues using a structured approach.
Experience managing or updating service desk tickets with clear and accurate notes.
Strong communication skills with the ability to support non-technical users with careful attention to detail.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02940-0013527843
- Posted 6 hours ago
