Desktop Engineer - HBITS-08-15027

Job Title: ON-SITE - Desktop Engineer - HBITS-08-15027 

Interview Mode: IN-PERSON 

Location:  New York, NY 10004 

Duration: 30 Months  

Job Description:   

• 84 months experience in the field of Desktop Engineering 

• 84 months experience with technical approaches in design, build testing and debugging problems 

• 84 months experience in mobile device management (MDM) solution 

• 84 months experience with Active Directory group policy standard 

• 84 months experience with Networking concepts (DHCP, VLANS, ACLs, Firewalls, etc.) 

• 84 months experience with organizational skills (effectively manages assigned tickets & queues; properly categorize, document ticket resolution in a timely manner) & ability to handle multiple tasks and shifting priorities (effectively prioritize impact vs. urgency. Ex. Technician is working on a non urgent task like inventory update then a ticket comes regarding a field users' computer not turning on at all.) 

• 84 months experience in Windows 11 including 64 bit operating systems 

• 84 months of scripting language experience - Power Shell & VB Script preferred 

• 84 months experience with client-based security management tools including anti-virus, PKI, HHD encryption, and general client-based security hardening 

• 84 months experience with Window image deployment and package creation/management 

• 84 months experience with advanced troubleshooting and support for VPN, VDI, 2 Factor Authentication and network printing 

• 84 months active directory management experience 

• 84 months experience with cyber security best practices and compliance. (ex: not connecting a suspected infected computer to internal agency network during troubleshooting, confirming users have taking AUP training before technicians install software to access department email from their person phone. If a user reports a suspicious email, making sure users properly report suspicious emails received and properly handle the suspected email). 

• 84 months experience with Intel workstations hardware and operating systems 

• 84 months experience analyzing and problem-solving hardware/software issues 

• 84 months of engineer experience; research, analysis, planning and implementation 

• Certifications relevant to MS Windows 

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Agency: Department of Financial Services 

Detailed Job Description: The candidate for this position will be responsible for providing technical support for hardware and software for end users. This position will oversee and establish Service Desk processes designed to enable the delivery of high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs. 

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