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IT Support Specialist II

Dale Workforce Solutions

Hybrid in West Virginia • Today

Easy Apply

Contract

Depends on Experience

IT Support Specialist (Bilingual)

CLPS Global

Remote • 10d ago

Easy Apply

Contract

Depends on Experience

IT Support Specialist

Keeper Security, Inc.

Remote • Today

Full-time

IT Support Specialist

Kforce Technology Staffing

Remote or Doral, Florida • Today

Contract

$11.08 - $15.00 hourly

IT Support Specialist I - Night

ASM Research

Remote • Today

Full-time

IT Support Specialist Tier I - Hybrid

Praxis Precision Medicines

Remote • Today

Full-time

USD 56,000.00 - 76,000.00 per year

IT Support Specialist (Salesforce/CHATS Support) - Remote

Strategic Technology Institute Inc

Remote • Today

Full-time

IT Support Specialist II - 073QE

Quartus Engineering Inc

Remote or San Diego, California • Today

Full-time

USD 29.00 - 49.00 per hour

Tier II Application Support

Robert Half

Remote or Eden Prairie, Minnesota • Today

Easy Apply

Contract

USD 27.71 - 32.09 per hour

IT Compliance Specialist

System One

Remote • Yesterday

Easy Apply

Contract

$55000

W2 :: Remote :: VistA/MUMPS Healthcare Applications Support Specialist || G.C / U.S.C

Bitsoft International, Inc.

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Looking For____Desktop Support Specialist I (W2 Position)

Anveta Inc

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Salesforce Application Support Specialist (Remote)

Dahl Consulting

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

IT Technician II

Lennar Corp

Remote or Tallahassee, Florida • Today

Full-time

IT Application Support Specialist

TridentCare

Remote • Today

Full-time

USD 70,000.00 per year

Technical Support Specialist, IT-Apps

Rippling

Remote or Nevada • Today

Full-time

USD 23.49 per hour

IT Engineering Systems Support Specialist (Remote)

Parsons Services Company

Remote • Today

Full-time

USD 88,400.00 - 154,700.00 per year

IT Application Development - Senior/Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

GIS Support Services Supervisor (IT Business Analyst - Journey)

Washington State Department of Transportation

Remote or Tumwater, Washington • Today

Full-time

USD 85,800.00 - 115,416.00 per year

Senior IT Support Technician

Emergent Software

Remote or Atlanta, Georgia • Today

Full-time

USD 50,000.00 - 75,000.00 per year

IT Operations Specialist

HouseCanary

Remote • 4d ago

Easy Apply

Full-time

75000 - 95000

IT Specialist - Child Welfare

MVP Consulting Plus

Remote or New York, New York • Today

Full-time

Technical Customer Support Specialist

Yoh - A Day & Zimmerman Company

Remote or Tempe, Arizona • 2d ago

Easy Apply

Full-time

Full benefits package available including medical, dental, vision, HSA, 401(k) with immediate eligibility, life and disability insurance, EAP, and more

Technical Customer Support Specialist

Yoh - A Day & Zimmerman Company

Remote or Tempe, Arizona • Today

Easy Apply

Full-time

Full benefits package available including medical, dental, vision, HSA, 401(k) with immediate eligibility, life and disability insurance, EAP, and more

Specialist, Field Support Engineering

McKesson Corporation

Remote or Pennsylvania • Today

Full-time

USD 90,000.00 - 110,000.00 per year

IT Documentation Specialist

Goldbelt Inc

Remote • Today

Full-time

USD 83,000.00 - 86,000.00 per year

Renewals Specialist Lead (Cisco IT service contract renewals)

Computacenter

Remote or California • Today

Full-time

IT Trainer / Instructional Design Specialist

State of Indiana

Remote or Indiana • Today

Full-time

USD 70,122.00 per year

ITAM Analyst III

Talent Software Services, Inc

Remote • 10d ago

Easy Apply

Third Party, Contract

$60 - $65

Desktop Support Specialist

DK Consulting

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Job Details

Skills

SERVICE OPERATIONS
TECHNICAL SUPPORT
WINDOWS
MAC
WINDOWS SERVER
MICROSOFT OFFICE
OUTLOOK
WORD
EXCEL
TEAMS
MICROSOFT EXCHANGE
AZURE ACTIVE DIRECTORY
INTUNE
CISCO
PHONE
VOICEMAIL
PRINTER SETUP
SCANNING
WIRELESS NETWORKS
DRIVER TROUBLESHOOTING
NETWORKING
COMPUTER HARDWARE REPAIR

Summary

Job Title: IT Support Specialist II
Company: Legal Industry
Location: Wheeling, WV - onsite 3x a week
Contract Length: 6-month contract-to-hire

Responsibilities

The IT Helpddesk Technician II is part of a dynamic team responsible for the efficient resolution of technical issues and offer customer service on non-IT items as necessary. This individual will provide support to attorneys, staff, and clients on the Firm's computer systems across multiple regions. This department operates 24/7, 365 days a year.

Excellent customer service skills, have the capacity to de-escalate situations using a friendly demeanor and allow people the opportunity to describe problems or requests for service, while obtaining a sense of the priority and setting an appropriate time frame within the departments service level agreements if something cannot be resolved on first contact.
Offer hands on support while in the office for walk up inquiries.
In the event a resolution cannot be found, determine the proper priority based upon the customer's needs and coordinate with other department engineers to obtain a solution.
Resolve as many incidents as possible while meeting monthly metric objectives for the following categories: Phone availability and percent answered, chat availability and percent answered, ticketed calls and chat percentages, customer service ratings, unexcused absence ardiness, and shift coverage availability.
Act as an incident/ticketing workflow coordinator when scheduled or assigned. This includes but not limited to: monitor unassigned incidents, assigning out work, coordinate escalations, monitor calls in queue, ensuring agent availability, keeping abandon rates low, and dealing with critical outages.
Log all support issues in the IT service management database including accurate descriptions and details work notes.
Mentor, train, and assist other Service Operation Specialists.
Be proactive and identify potential technical issues by volunteering and testing out beta versions of software.
Install firm software and provide advanced training on how the core applications work.
Develop and keep up to date documentation on technical configurations.
Monitor system alerts and proactively address potential issues using Problem management.
Ability to perform computer imaging, proficiency with installing operating systems on various makes and model laptop and desktops.
Keep the Wheeling office computers up to date by issuing new hardware as necessary, or as the lease expires along with coordinating a smooth transition by backing up and restoring software/documents.
Provide in office support of the firm's video conferencing equipment.
Setting up and troubleshooting enterprise level printers.
Assist with equipment needs inside of the office. Advanced understanding of how to hook up computers to monitors, docking stations, mice, keyboards, headsets, and any misc. accessories that someone may need to work efficient.

Qualifications

Minimum of 5 years' experience troubleshooting computer systems.
Proficient knowledge of Windows and Mac operating systems including Windows server OS.
Proficient understanding of the Microsoft office suite with a focus on Outlook, Word, Excel, Teams.
Excellent proficiency in mobile phone troubleshooting in all makes and models.
Computer hardware repair.
Excellent knowledge of printers specifically related to setting up, scanning, connecting to wireless networks, and driver troubleshooting.
Skilled in networking especially pertaining to wireless networks.
Experience with Microsoft Exchange, Azure Active Directory, and/or Intune administrators is a plus

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91129433
Position Id: 26-00527
Posted 3 days ago

Fitment

Dice Job Match Score™

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Virginia

•

Today

Title: IT Services Support Specialist (VDHRN055) State Role Title: Info Technology Specialist I Hiring Range: $64,000 to $69,000 Pay Band: 4 Agency: Virginia Department of Health Location: ROANOKE HQ Agency Website: ;br> Recruitment Type: General Public - G Job Duties Consider joining the Virginia Department of Health as we foster healthy and resilient communities. This is your opportunity to serve the public in the Business/Admin department at the Roanoke City/Alleghany Health District.

Full-time

USD 64,000.00 - 69,000.00 per year

IT Support Analyst I

No location provided

•

16d ago

Job Posting Agency Information: Kansas Department of Labor The Kansas Department of Labor (KDOL) assists in the prevention of economic insecurity through unemployment insurance and workers compensation, by providing a fair and efficient venue to exercise employer and employee rights, and by helping employers promote a safe work environment for their employees. This facilitates compliance with labor laws while enabling advancement of the economic well-being of the citizens of Kansas. At KDOL, o

Full-time

IT Support Analyst

No location provided

•

16d ago

Job Posting Agency Information: Kansas Department of Agriculture The Kansas Department of Agriculture is devoted to the total support of agriculture in Kansas. The department works for the entire Kansas agriculture sector including farmers, ranchers, food establishments and agribusinesses. The agency has a balanced approach to providing an environment that enhances and encourages economic growth of the agriculture industry and Kansas economy while promoting and advocating for the agriculture i

Full-time

USD 48,000.00 - 52,000.00 per year

IT Regional Service Technician

Oklahoma

•

Today

The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries - including legal, financial, healthcare, and more - by providing secure, scalable, and reliable technology solutions. Our team is passionate about helping clients thrive through proactive support, strategic IT guidance, and cutting-edge infrastructure. We're looking for a well-rounded Regional Service Techn

Full-time