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Service Desk Specialist - HYBRID

Chandra Technologies, Inc.

Hybrid in Raleigh, North Carolina • Today

Easy Apply

Contract, Third Party

Depends on Experience

Mid-Level Service Desk Specialist

HonorVet Technologies

Hybrid in Raleigh, North Carolina • Today

Easy Apply

Contract

$42 - $44

IT Service Desk Specialist

Atash Enterprises, LLC

Raleigh, North Carolina • Today

Easy Apply

Contract

Depends on Experience

Service Desk Specialist

Thinkbyte Consulting, Inc.

Chapel Hill, North Carolina • Today

Contract

Depends on Experience

IT Service Desk Mid-Level Specialist at NC

Elite Workforce Inc

Raleigh, North Carolina • Today

Contract, Third Party

Service Desk Specialist

DevCare Solutions

Remote • Today

Easy Apply

Third Party, Contract

50 - 55

Service Desk Analyst - Hybrid

MSYS Inc.

Hybrid in Raleigh, North Carolina • Today

Easy Apply

Contract

Depends on Experience

Service Desk / Help desk

NovaLink Solutions

Hybrid in Raleigh, North Carolina • Today

Easy Apply

Contract, Third Party

Depends on Experience

ORBUSInfinity / Architecture Specialist (Senior) at NC

Elite Workforce Inc

Raleigh, North Carolina • Today

Contract, Third Party

IT Support Specialist Tier I - Hybrid

Praxis Precision Medicines

Remote • Today

Full-time

USD 56,000.00 - 76,000.00 per year

Senior Engineering Support Specialist - HYBRID

General Dynamics

Remote or Pittsfield, Massachusetts • Today

Full-time

USD 106,477.00 - 115,212.00 per year

Public Policy Specialist (REMOTE role or Hybrid role based in Reston, Virginia)

ICF International, Inc.

Remote or Reston, Virginia • Yesterday

Full-time

USD 55,424.00 - 94,221.00 per year

Public Policy Specialist - Energy and Environment (REMOTE role or Hybrid role based in Reston, Virginia)

ICF International, Inc.

Remote or Reston, Virginia • Today

Full-time

USD 60,967.00 - 103,643.00 per year

Field Service Technical Support Specialist

COBAN Technologies, Inc.

Remote or Lone Jack, Missouri • Today

Full-time

ERP Support Specialist

Techgroup America Inc.

Remote • 3d ago

Easy Apply

Contract

Depends on Experience

Profound Platform Specialist

Stefanini

Remote or Dallas, Texas • Today

Easy Apply

Contract

$60 - $65 /hr

Provider Relation Specialist

Pyramid Consulting, Inc.

Remote • 4d ago

Easy Apply

Contract

$22 - $25

Commercial Insurance Certificate Specialist- Remote

Generis TEK Inc.

Remote • Today

Easy Apply

Contract

$16 - $18

Claims Technical Specialist

SANS

Remote • Today

Easy Apply

Contract

Depends on Experience

W2 :: Phoenix, AZ (Remote, Onsite Preferred) :: Naehas Specialist | G.C / U.S.C

Bitsoft International, Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Heathcare Enrollment Specialist

Jab-Tek

Remote • 17d ago

Easy Apply

Contract

Depends on Experience

IT Procurement Specialist - Raleigh, NC/Hybrid

Strategic Technology Institute Inc

Raleigh, North Carolina • Today

Full-time

Help Desk Specialist - Tier 1

DecisionPoint | Cortek

Remote • Today

Full-time

USD 13,665.00 per month

Help Desk Specialist

DataStaff, Inc.

Hybrid in Raleigh, North Carolina • 3d ago

Easy Apply

Contract

Depends on Experience

Strategic Planning Specialist

System One

Remote • 18d ago

Easy Apply

Contract

Depends on Experience

AI Agent and Automation Specialist

DecisionPoint | Cortek

Remote • Today

Full-time

IT Support Specialist

Keeper Security, Inc.

Remote • Today

Full-time

IT System Administrator - Senior Specialist (Azure)

Washington State Department of Transportation

Remote or Tumwater, Washington • Today

Full-time

USD 94,620.00 - 127,248.00 per year

Application Support Specialist

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

$20 - $30

Senior Customer Technical Support Specialist, 2nd Shift - REMOTE

Danaher Corporation

Remote • Today

Full-time

USD 33.00 - 40.00 per hour

Job Details

Skills

Customer Service
IT Security
ServiceNow
Service Desk
Computer Networking
CRM
SAP BASIS
Network Design
IT Service Management

Summary

Job Description:

***Crop to Crop resumes are accepted

Location Requirement: ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite.
** Remote work for contractors is at the discretion of management and will be reviewed on an ongoing basis.
** DOT WILL NOT ship their equipment, so the candidate must come onsite during onboarding to pick up the state issued computer and to complete the remaining onboarding tasks. A candidate or a vendor representative must come in to drop off his or her equipment on the last day at own expense. Candidates must reside in North Carolina.

The NC DIT-Transportation is seeking a Mid-Level Specialist resource for a 12-month engagement to work with the Service Desk Team. The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Serves as a technical resource on all of NCDOT’s standard desktop applications to 10,000+ computer users. Provides an understanding and knowledge of applications serving as a strong base for technical expertise in NCDOT products and programs. Ability to work independently to analyze customer’s needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions. Supports end user password resets. Instructs users via phone and/or email on the basic functionality of desktop applications. Follows detailed procedures while making recommendations for routine problem solutions. Takes calls from end users verifying their identity, demographics and communicating effectively to understand their request. Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues. Distributes Agency-wide email communications and notices related to technology issues.

Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Provides updates on work progress to the customer and others using call tracking system. Has significant technical knowledge and serves as a resource for others to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.

System Security -
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Required Skills:

Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware

Ability to identify trends and makes suggestions for technical modifications to solve future problems.

Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.

Ability to document solutions that solve client problems and clearly presents these solutions.

Analysis of technical and user documentation for technical assistance and support.

Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.

Demonstrates a customer orientation and effectively communicates verbally and in writing.

Demonstrates initiative in solving problems associated with projects and daily work.

Demonstrates knowledge and a working experience with ServiceNow call tracking system.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121151
Position Id: NCDOT-SDS0821
Posted 3 hours ago

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Emily Koel

Recruiter @ Chandra Technologies, Inc.

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Job Details

Skills

Customer Service
IT Security
ServiceNow
Service Desk
Computer Networking
CRM
SAP BASIS
Network Design
IT Service Management