Mid-Level Service Desk Specialist

Position: IT Service Desk Mid-Level Specialist Location: Online (Locals preferred) Client: State of North Carolina Duration: 12+ Months Job Description: We are seeking a mid-level IT Service Desk Specialist to join a dynamic team for a 12-month engagement. The role combines technical problem solving with strong customer service, focusing on end-user support, incident management, and knowledge sharing. You'll work with common enterprise tools and applications, help resolve a wide range of hardw

Key Responsibilities & Skills Incident Management Problem Management Service Desk Operations End-User Support Customer Relationship Management Technical Documentation Project Management IT Security Compliance Trend Analysis & Continuous Improvement Remote & Onsite Support Coordination Communication of Technical Information Knowledge Base Development Technical Skills Windows Desktop OS Microsoft Office Suite Citrix Virtual Apps Active Directory (AD) Management ServiceNow Ticketing System Network

Position Description: The NC DIT-Transportation is seeking a Mid-Level Specialist resource for a 12-month engagement to work with the Service Desk Team. The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ** Remote work for contractors is at the discretion of management and will be reviewed on an ongoing basis. ** DOT WILL NOT ship their equipment, so the candidate must come onsite during onboarding to pick

We are looking for Specialist- Mid Level for our client in Raleigh NC. Job Title: Specialist- Mid Level Job Location: Raleigh NC Job Type: Contract Job Overview: Pay Range: $50.00hr - $55.00hr Requirement/Must Have: Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware.Ability to identify trends and makes suggestions for technical modifications to solve future problems.Ability to consult with clients and other IT profe