Service Desk Specialist

CHAPEL HILL, NC, US • Posted 5 hours ago • Updated 5 hours ago
Contract W2
12 Months
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

  • Incident Management
  • Problem Management
  • Service Desk Operations
  • End-User Support
  • ServiceNow Ticketing System
  • Active Directory (AD) Management
  • Citrix Virtual Apps
  • Technical Documentation
  • Project Management
  • IT Security Compliance
  • Windows Desktop OS
  • Microsoft Office Suite
  • Network Protocols (TCP/IP
  • DNS
  • DHCP)
  • Hardware Troubleshooting
  • Software Troubleshooting
  • Remote Support Tools
  • Data Center File Server Operations
  • Email Systems (Exchange)
  • Security Policies & Controls

Summary

Key Responsibilities & Skills
  • Incident Management
  • Problem Management
  • Service Desk Operations
  • End-User Support
  • Customer Relationship Management
  • Technical Documentation
  • Project Management
  • IT Security Compliance
  • Trend Analysis & Continuous Improvement
  • Remote & Onsite Support Coordination
  • Communication of Technical Information
  • Knowledge Base Development
Technical Skills
  • Windows Desktop OS
  • Microsoft Office Suite
  • Citrix Virtual Apps
  • Active Directory (AD) Management
  • ServiceNow Ticketing System
  • Network Protocols (TCP/IP, DNS, DHCP)
  • Hardware Troubleshooting
  • Software Troubleshooting
  • Remote Support Tools
  • Data Center File Server Operations
  • Email Systems (Exchange)
  • Security Policies & Controls
Education

Bachelor's Degree in Computer Science, Information Technology, Information Systems, Network Administration. Preferred: Master's in Information Technology, Master's in Cybersecurity, Master's in Business Administration (IT focus).

Industry Experience
  • Government Transportation IT
  • State Agency IT Support
  • Large Enterprise Service Desk
  • Public Sector IT
  • Network Operations
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90838929
  • Position Id: 5b8034c0-c755-49b2-a487-ac1a7368aa32
  • Posted 5 hours ago
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