Service Desk Specialist

Remote • Posted 3 hours ago • Updated 3 hours ago
Contract Independent
Contract Corp To Corp
12 Months
No Travel Required
Remote
$50 - $55/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • ServiceNow
  • Customer Satisfaction
  • Problem Solving
  • Service Desk
  • Writing
  • User Guides

Summary

• Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware
• Ability to identify trends and makes suggestions for technical modifications to solve future problems.
• Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
• Ability to document solutions that solve client problems and clearly presents these solutions.
• Analysis of technical and user documentation for technical assistance and support.
• Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.
• Demonstrates a customer orientation and effectively communicates verbally and in writing.
• Demonstrates initiative in solving problems associated with projects and daily work.
• Demonstrates knowledge and a working experience with ServiceNow call tracking system.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10304697
  • Position Id: 9057990
  • Posted 3 hours ago
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