6+ years of experience as a Business Systems Analyst or similar role, preferably in ServiceNow HRSD environments. Strong understanding of HR processes such as HR case resolution, knowledge management, and Employee Relations Hands-on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro. Familiarity with Workday HCM or other HR system integrations. Understanding of ServiceNow platform concepts, data model, tables, workflows, and security mode