Description
We are looking for an Application Support Engineer to provide reliable support for business applications and workflow platforms in a dynamic environment. This Long-term Contract position focuses on resolving production issues, assisting end users, and improving the stability of workflow-driven processes. Based in Chicago, Illinois, this role suits someone who combines strong technical troubleshooting skills with a responsive, customer-focused approach.
Responsibilities:
Monitor, investigate, and resolve application issues while managing incoming requests through a structured support queue.
Build, maintain, and troubleshoot automated workflows, with a strong emphasis on Microsoft Power Automate solutions used in production.
Provide front-line support to users by diagnosing problems, communicating updates clearly, and ensuring timely issue resolution.
Support application environments that may include workflow tools such as Nintex and collaboration platforms like SharePoint and Microsoft Teams.
Partner with technical and business stakeholders to identify root causes, document fixes, and reduce recurring incidents.
Assist with user access, configuration, and environment support activities across enterprise platforms, including directories and connected systems.
Track support trends, escalate complex issues when needed, and contribute to continuous improvement of application support processes.
Requirements
Hands-on experience in application support within a production environment.
Strong working knowledge of Microsoft Power Platform, especially Power Automate.
Experience creating, maintaining, and troubleshooting workflow-based solutions.
Exposure to Nintex is strongly preferred.
Ability to manage a ticket queue and provide effective customer-facing technical support.
Familiarity with SharePoint and Microsoft Teams is a plus.
Understanding of enterprise technology environments, including tools such as Active Directory, Cisco technologies, Dell technologies, and computer hardware support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01300-0013463504
- Posted 7 days ago
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