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Systems Analyst

Meriplex Solutions

Indianapolis, Indiana • Today

Full-time

Computer Systems Analyst

Vergence Group

Franklin, Indiana • Today

Full-time

Sr Systems Analyst

Randstad Digital

Remote or Cleveland, Ohio • Today

Contract

USD49 - USD59

Systems Analyst III

V-Soft Consulting Group, Inc

Remote • 8d ago

Easy Apply

Contract

Depends on Experience

Systems Support Analyst

AllSTEM Connections

Indianapolis, Indiana • Today

Full-time

USD 83,200.00 - 83,200.00 per year

Systems Analyst

Kforce Technology Staffing

Remote or Lakeland, Florida • Today

Contract

$44 - $66 hourly

Systems Analyst (Planview)

Precision System Design Inc.

Remote or Hybrid • Today

Easy Apply

Contract

DOE

Senior Systems Analyst

Fulton Bank

Remote or Pennsylvania • Today

Full-time

USD 81,200.00 - 135,300.00 per year

Labeling Systems Analyst

Kforce Technology Staffing

Remote or New York, New York • Today

Contract

$75 - $85 hourly

Systems Analyst III

Thinkbyte Consulting, Inc.

Remote • 3d ago

Contract

Depends on Experience

Platform Systems Analyst

Cotiviti

Remote • Today

Full-time

USD 100,000.00 - 138,000.00 per year

Lead Systems Analyst

System One

Remote • 9d ago

Easy Apply

Contract

Depends on Experience

Epic Systems Analyst

SSM Health

Remote or Wisconsin • Today

Full-time

Epic Systems Analyst

SSM Health

Remote or Missouri • Today

Full-time

GMS Systems Analyst

United Global Technologies

Remote or Hybrid in Taylor, Texas • 21d ago

Easy Apply

Contract

68 - 75

Senior Workday Systems Analyst

Oklo

Remote or Santa Clara, California • Today

Full-time

USD 115,000.00 - 170,000.00 per year

MODA Systems Analyst

Katalyst Healthcares and Lifesciences

Remote or New Jersey • Today

Full-time

Senior Dynamics Systems Analyst

Solera

Remote or Westlake, Texas • Today

Full-time

Technology and Systems Analyst

Federal Home Loan Bank of Atlanta

Remote or Atlanta, Georgia • Today

Full-time

Sr People Systems Analyst, Workday

SchoolsFirst FCU

Remote or California • Today

Full-time

USD 97,552.00 - 156,083.00 per year

EAM Systems Analyst I/II/Sr

MDU Resources Group, Inc.

Remote or Bismarck, North Dakota • Today

Full-time

USD 63,860.00 - 79,830.00 per year

Systems Analyst III – Dynatrace Specialist

Datamatics Global Services, Inc.

Remote • 16d ago

Easy Apply

Full-time

Depends on Experience

Systems Analyst (Commercial Off-The-Shelf (COTS))

HCM Staffing and Consulting

Remote • 7d ago

Easy Apply

Contract

$51 - $56

DTS Population Health Systems Analyst II - REMOTE

Yale New Haven Health System Corp

Remote or New Haven, Connecticut • Today

Full-time

Epic Certified EHR Systems Analyst II (ClinDoc)

Adventist Health

Remote or Roseville, California • Today

Full-time

USD 89,603.00 - 134,404.00 per year

Data Systems Analyst, Client Facing Experience Must

AssistRx

Remote or Orlando, Florida • Today

Full-time

Lead Systems Data Analyst - Alternatives experience (Private Markets/Hedge Funds) - Remote EST

Yoh - A Day & Zimmerman Company

Remote or Boston, Massachusetts • Today

Easy Apply

Full-time

Competitive

Pharmacy IT systems analyst inpatient-willow inpatient

Aziro Technologies LLC

Remote • 8d ago

Easy Apply

Full-time

120,000 - 150,000

Senior Systems Analyst, Oracle HCM (Onsite, Hybrid, Remote)

NorthBay Health

Remote or Fairfield, California • Today

Full-time

USD 61.76 - 75.05 per hour

Infrastructure & Capital Projects - Financial Systems Analyst, ANS

Accenture LLP

Remote or Austin, Texas • Today

Full-time

USD 80,000.00 - 110,000.00 per year

Job Details

Skills

Issue Tracking
Computer Networking
Incident Management
Virtual Machines
SOP
Active Directory
Distribution
ITIL
Printing
Application Support
Virtual Private Network
Command-line Interface
TCP/IP
Service Delivery
Customer Relationship Management (CRM)
Customer Service
Management
Workflow
Research
Documentation
RMM
MSP
A+
Network+
Server+
Microsoft Azure
Writing
Communication
Network
Microsoft Office
TAC
Workday
Life Insurance

Summary

Position Summary:

The Systems Analyst acts as the foundation for Meriplex's Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC's ticketing system to resolve Level 1 end user issues. The Systems Analyst must deliver exemplary customer service while following all SOPs to complete customer requests. The person in this position is responsible for an array of end-user issues ranging from general desktop diagnostics to customer specific application support. This will be an onsite position supporting a Meriplex client in Indianapolis, IN.

Key Responsibilities:

Deliver general workstation support.
Provide customer specific application support.
Troubleshoot basic network connectivity and devices/user connectivity.
Administer incident response system reboots.
Perform basic OS support.
Utilize basic Azure support skills.
Provide first level triage virtual server support to reestablish functionality.
Driven to follow all SOP to resolve all technical issues.
Navigate Active Directory to enact distribution groups and create, change, and disable users.
Perform basic ITIL security to provide basic printing and connectivity support.
Deliver scripted application support.
TCP/IP troubleshooting abilities.
Able to perform basic VPN connectivity issues and password resets.
Basic end-user email support.

Knowledge, Skills, and Abilities:

Basic knowledge of Microsoft 365 applications.
Basic knowledge of command line.
Understanding of basic technical triage methodologies.
Basic TCP/IP understanding.
Ability to communicate both verbal and written technical information to a wide range of end-users.
Ability to effectively set expectations regarding delivery of service.
Strengthen customer relationships by providing exemplary customer service.
Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
Adherence to ticketing methodologies regarding documentation, process, and workflow.
Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.

Preferred Education, Experience, and Certifications:

Prior MSP support desk experience, highly encouraged.
A+ certification.
Network+ certification.
Server+ certification.
Azure support.
Superior reading, writing, and communication skills.
Basic knowledge of network concepts, devices, and best practices.
Basic Microsoft 365 certification.

Work Schedule/Travel:

Meriplex's TAC operates 24/7 - both workday and after hours shifts available, Monday - Sunday.

Benefits & Compensation

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX179691
Position Id: 52347c0d51d3e8d1f638386afdd50f0a
Posted 7 days ago

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Job Details

Skills

Issue Tracking
Computer Networking
Incident Management
Virtual Machines
SOP
Active Directory
Distribution
ITIL
Printing
Application Support
Virtual Private Network
Command-line Interface
TCP/IP
Service Delivery
Customer Relationship Management (CRM)
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Life Insurance

Summary

Deliver general workstation support.
Provide customer specific application support.
Troubleshoot basic network connectivity and devices/user connectivity.
Administer incident response system reboots.
Perform basic OS support.
Utilize basic Azure support skills.
Provide first level triage virtual server support to reestablish functionality.
Driven to follow all SOP to resolve all technical issues.
Navigate Active Directory to enact distribution groups and create, change, and disable users.
Perform basic ITIL security to provide basic printing and connectivity support.
Deliver scripted application support.
TCP/IP troubleshooting abilities.
Able to perform basic VPN connectivity issues and password resets.
Basic end-user email support.

Knowledge, Skills, and Abilities:

Basic knowledge of Microsoft 365 applications.
Basic knowledge of command line.
Understanding of basic technical triage methodologies.
Basic TCP/IP understanding.
Ability to communicate both verbal and written technical information to a wide range of end-users.
Ability to effectively set expectations regarding delivery of service.
Strengthen customer relationships by providing exemplary customer service.
Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
Adherence to ticketing methodologies regarding documentation, process, and workflow.
Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.

Preferred Education, Experience, and Certifications:

Prior MSP support desk experience, highly encouraged.
A+ certification.
Network+ certification.
Server+ certification.
Azure support.
Superior reading, writing, and communication skills.
Basic knowledge of network concepts, devices, and best practices.
Basic Microsoft 365 certification.

Work Schedule/Travel:

Meriplex's TAC operates 24/7 - both workday and after hours shifts available, Monday - Sunday.

Dice Id: RTX179691
Position Id: 52347c0d51d3e8d1f638386afdd50f0a
Posted 7 days ago

Fitment

Dice Job Match Score™

📋 Comparing job requirements...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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