Systems Support Analyst

Role Overview
We are looking for a proactive, detail-oriented Cloud Operations Support Specialist to join our team. You will serve as a key point of contact for technical support, ensuring the stability, compliance, and efficiency of our cloud-based platforms. The ideal candidate balances hands-on technical troubleshooting with a rigorous approach to service management and documentation in a regulated enterprise environment.

Key Responsibilities
Technical Support: Provide Tier 1 technical support for cloud applications, resolving incidents and managing service requests efficiently.

Cloud Administration: Perform operational tasks within AWS (e.g., IAM, S3, RDS, Route 53) and monitor system health via CloudWatch.

Service & Change Management: Own issues from inception to resolution using ServiceNow and Jira, ensuring full compliance with change management and access control protocols.

Compliance & Documentation: Maintain accurate records for audits, including adherence to CAPA (Corrective and Preventive Action) processes and secret management standards.

Cross-Functional Collaboration: Act as the primary liaison between technical teams, vendors, and stakeholders to drive rapid issue resolution.

Qualifications
Proven experience in service management or operational support within enterprise or regulated environments.

Hands-on experience providing Tier 1 technical support for cloud platforms.

Strong working knowledge of AWS cloud services and networking fundamentals (IAM, VPC, etc.).

Proficiency with ServiceNow for incident/request management and Jira for task tracking.

Excellent communication skills with an ownership mindset-you don't just report issues; you solve them.

A meticulous approach to documentation and adherence to compliance frameworks.

Preferred Qualifications (Nice-to-Haves)
Certifications: AWS Cloud Practitioner or Solutions Architect.

Automation: Scripting experience (e.g., Python) and familiarity with Infrastructure as Code (Terraform or CloudFormation).

Advanced Tech: Experience supporting AI/ML-enabled applications or monitoring/observability toolsets.

Domain Expertise: Prior experience in digital health, GxP, or similar highly regulated industries. Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)

AllSTEM Representative Contact Info

Account Executive:

Nichols

Branch Phone:



Location:

Ontario, CA