We are seeking an experienced Senior Product Manager to design, develop, and support highly scalable, cloud-native applications that power critical retail and eCommerce capabilities. You will identify high-impact opportunities to apply artificial intelligence, machine learning, and generative AI to improve customer experiences, strengthen merchant and operator capabilities, optimize delivery operations, and create better outcomes for drivers.

You will work across product, engineering, data science, analytics, UX, operations, marketing, sales, legal, compliance, and senior leadership to turn AI opportunities into scalable, measurable products. This role requires a strong understanding of customer and business needs, technical fluency across modern AI platforms, and the ability to move from early discovery and experimentation through production launch and continuous improvement.

Key Responsibilities

• Develop a deep understanding of consumers, merchants and operators, using qualitative and quantitative insights to identify meaningful AI opportunities.

• Define and communicate a clear AI product vision, strategy, and roadmap aligned to 7NOW’s business goals and customer needs.

• Identify, prioritize, and scope AI use cases across personalization, search and discovery, customer support, merchant enablement, driver experience, fraud and trust, forecasting, pricing, routing, and last-mile operations.

• Translate complex AI capabilities into intuitive, valuable user experiences and measurable business outcomes.

• Partner with data science, machine learning, software engineering, and analytics teams to evaluate technical feasibility, data readiness, model performance, scalability, and operational requirements.

• Lead product discovery through stakeholder feedback, market research, customer research, usability testing, experimentation, and user acceptance testing.

• Establish success metrics and measurement frameworks for AI products, including adoption, engagement, customer satisfaction, operational efficiency, revenue impact, quality, latency, reliability, and model performance.

• Define requirements for AI-powered features, including product requirements documents, user journeys, workflows, wireframes, prototypes, evaluation plans, and launch criteria.

• Work closely with engineering and technical teams to ensure AI products and releases are designed, developed, tested, deployed, and operated successfully.

• Establish appropriate approaches for model evaluation, human-in-the-loop workflows, monitoring, feedback collection, and continuous improvement.

• Partner with legal, compliance, privacy, security, and risk stakeholders to support responsible, transparent, and compliant use of AI.

• Make creative recommendations to expand the 7NOW product portfolio and shape the long-term role of AI across the business.

• Create alignment across senior management and cross-functional teams, clearly communicating priorities, trade-offs, risks, and decisions.

• Lead through influence, build trust across disciplines, and create excitement around the customer and business problems we are solving.

Expectations

• 9-month contract position with the possibility of extension based on business needs and performance.

• This role requires a strong understanding of customer and business needs, technical fluency across modern AI platforms, and the ability to move from early discovery and experimentation through production launch and continuous improvement.

• Participate in Agile ceremonies, including sprint planning, stand-ups, backlog refinement, and retrospectives.

Years of Experience

• 5+ years of experience in product management, with experience delivering digital products and user experiences at scale.

• 2+ years of experience leading AI, machine learning, generative AI, data products, or intelligent automation initiatives.

• Experience taking AI or data-driven products from discovery and experimentation through production launch and ongoing optimization.

Required Qualifications (Non-Negotiable)

• Technical fluency with modern technology platforms, microservices, APIs, databases.

• Experience working closely with software engineers, data scientists, machine learning engineers, designers, analysts, and operational stakeholders.

• Strong analytical skills and a track record of making data-informed product decisions.

• Demonstrated ability to define product strategy, manage roadmaps, prioritize investments, and deliver measurable outcomes.

• Strong written and verbal communication skills, sound judgment, and high emotional intelligence.

• A hands-on, outcome-oriented approach with the ability to operate effectively in a fast-paced, highly collaborative environment.

Nice-to-Have Qualifications (Desired but Not Required)

• Experience with generative AI, large language models, recommendation systems, personalization, optimization, forecasting, computer vision, or conversational experiences.

• Experience designing AI evaluation frameworks, experimentation strategies, or human-in-the-loop systems.

• Experience with responsible AI practices, including privacy, safety, fairness, explainability, and governance.

• Experience leading cross-functional product teams or mentoring product managers.

Education & Certification Requirements

• Bachelor’s degree in product management, computer science, engineering, data science, business, or a related field.

• Master’s degree in a technical, business, or related field.

Preferred Industry Experience

Experience in delivery, logistics, marketplace, retail, e-commerce, mobility, or other operationally complex businesses.