Job#: 3055531 Job Description: Senior Program Manager - ServiceNow Event Management Role snapshotTitle
Senior Project Manager / Program Manager - ServiceNow Event Management (AIOps)
Client
Fortune 50 healthcare enterprise
Engagement
Contract, client-side leadership role
Capacity
100%, full-time dedicated
Location
Remote (US or Canada)
Start
Immediate - speed to start is the priority
Duration
Long-term; multi-phase program
About the opportunityOur client is bringing IT event management onto ServiceNow to unlock its AIOps and automation roadmap. Today, event correlation runs on a third-party AIOps platform operated by a managed service provider, and it is integrated with 100+ monitoring tools, systems and downstream processes.
Executive leadership has directed the team to implement ServiceNow Event Management directly. This role is the client's representative: you will define what needs to be true to get there, then drive it.
The first phase is discovery and planning - scope, sequencing, ownership and the path to untangle the existing platform. Later phases cover migration, implementation and AIOps enablement.
Key responsibilities- Serve as the client-side program lead for the move to ServiceNow Event Management, representing the client's interests with ServiceNow, the managed service provider and internal teams.
- Lead discovery of the current event management landscape: monitoring sources, integrations, correlation rules, alert routing and downstream dependencies.
- Define what needs to be true to transition: scope, prerequisites, risks, and a decision-ready recommendation for leadership.
- Build the phased roadmap and order of execution, including how to decouple from the incumbent third-party AIOps platform without disrupting operations.
- Establish clear ownership across workstreams - who does what among internal teams, ServiceNow, the managed service provider and any implementation partner.
- Assess dependencies on CMDB health, Discovery and Service Mapping, since event correlation relies on them.
- Run program governance: plans, RAID logs, status reporting, and regular updates to an executive AIOps steering committee.
- Navigate contractual and commercial boundaries with the incumbent provider, partnering with vendor management and procurement.
- Drive cutover and transition planning, including parallel runs, rollback and operational readiness.
- Align the program to the broader AIOps vision, including future Now Assist and automation use cases.
Required qualifications- 10+ years in IT project or program management, with 5+ years leading enterprise ServiceNow programs.
- Hands-on program leadership of ServiceNow ITOM, including Event Management, Discovery, Service Mapping and CMDB.
- Experience migrating from or consolidating third-party event management, monitoring or AIOps tools onto ServiceNow.
- Track record managing complex integration landscapes with many monitoring sources and downstream systems.
- Experience representing the client side in a multi-vendor environment, including managed service providers and outsourced operations.
- Comfort presenting to executive steering committees and turning ambiguity into a clear, decision-ready plan.
- Fortune 500 or similarly complex enterprise experience.
- Available to start immediately at 100% capacity.
Preferred qualifications- ServiceNow Now Assist or GenAI program experience.
- Exposure to AIOps platforms and alert correlation, noise reduction and auto-remediation use cases.
- Healthcare, life sciences or other regulated-industry experience.
- ServiceNow certifications (CSA, CIS-Event Management, CIS-Discovery or similar) and PMP, PgMP or SAFe.
- Experience with ServiceNow Integration Hub and connectors for common monitoring tools.
What success looks likeFirst 30 days: stakeholders, current-state event landscape and integration inventory mapped; key gaps and risks surfaced. First 60 days: scope, prerequisites and ownership model defined; phased roadmap and decoupling approach drafted. First 90 days: recommendation presented to the steering committee; implementation plan, resourcing and governance approved and underway. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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