Job Title: ServiceNow ATF Developer
Job Location: Phoenix, AZ, Chandler, AZ, Irving, TX | Onsite
Description:
We are seeking a highly skilled ServiceNow ATF Developer who designs, builds, and maintains automated regression and functional test cases using ServiceNow Automated Test Framework (ATF) to ensure platform reliability across ITSM, ITAM, AIOps, SecOps, CMDB/CSDM and enterprise workflows in a regulated banking environment. This role partners with platform owners, developers, product/process owners, and risk/compliance teams to embed test automation into the bank s SDLC and release management practices, ensuring high-quality deployments with strong auditability, traceability, and control adherence.
Key Responsibilities
- Develop and maintain ATF test suites for ServiceNow applications including ITSM (Incident, Change, Problem, Request/Service Catalog, Knowledge), ITAM/VR, CMDB/CSDM and other enabled modules as applicable.
- Create reusable ATF assets: test steps, shared test data, setup/teardown patterns, and modular test designs for scalability.
- Build automated regression packs for:
- Platform upgrades (e.g., family releases)
- Monthly releases/sprints
- High-risk changes impacting critical workflows
- Implement reliable data setup strategies (fixtures) and protect tests from flakiness caused by environment/test-data drift.
- Ensure automated tests validate ITIL-aligned process outcomes, including:
- Correct routing/assignment and SLA triggers
- Change Enablement workflows (approvals, CAB, risk calculation, blackout windows)
- Request Fulfillment (approvals, catalog item execution, task generation)
- Knowledge workflows (article lifecycle, visibility, governance)
- Partner with process owners to translate requirements into acceptance criteria and test cases that verify controls and outcomes.
- Integrate ATF execution into the bank s release pipeline and deployment process (e.g., scheduled test runs, pre/post-deployment validations).
- Support automated evidence collection for releases test execution results, defect logs, and traceability to user stories/changes.
- Establish gating criteria (pass/fail thresholds) for promoting changes across environments.
- Expand automation coverage based on risk and production defect trends (shift-left testing).
- Troubleshoot test failures and distinguish between:
- Genuine product defects
- Environmental issues
- Test script fragility/data issues
- Document defects with reproducible steps and collaborate with developers to resolve issues quickly.
Required Qualifications
- 3 7+ years of ServiceNow experience, with 1-2 yrs hands-on focus on ATF and platform testing/QA automation.
- Strong understanding of ITIL/ITSM processes, especially:
- Incident, Problem, Change Enablement
- Request Fulfillment / Service Catalog
- Knowledge Management
- Experience with SDLC and release management in controlled environments (preferably banking/financial services).
- Working knowledge of ServiceNow configuration/development concepts:
- Forms, flows/workflows, ACLs, business rules, client scripts
- Strong analytical troubleshooting skills and ability to triage failures across complex workflows.
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