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Job Details

Skills

SecOps
IRM
GRC
ServiceNow capabilities
mature SecOps
CIS-ITSM
CIS-ITAM
CIS-SAM
CIS-SPM

Summary

Job Title: Capability Owner / ServiceNow Capability Leads
Location: Kansas City, MO ((hybrid, on-site 3 days a week))
Duration: 6+ month C2H

Job Description:

role overview:

This person is the domain authority accountable for capability maturity, backlog health, prioritization, stakeholder alignment, and governance discipline
They stay out of configuration and development, but they do own the capability outcomes and ensure requests are routed through the right governance paths

Devs aren't tied to each module, they have 6 devs working in all the modules and 1 arch so these SN Capability Lead will be working with them and a Scrum Master

Project Scope (dig into details here):

This role is a true Product Owner role but utilizing the title of capability owner to make the distinction between another area in the org that works with go to market products.
The ServiceNow ecosystem is already built; this person will be responsible for enhancing capability that already exist on the platform. A big focus will be on maturing capabilities and moving ServiceNow into enterprise applications.
Will be assisting to the following cycle of modules: SecOps, IRM, GRC. SecOps and IRM are the most important right now.

SecOps is underutilized and in the early adoption stage, will need a lot of maturity.
IRM is on a maturity journey, recently configured for business use and is the scaling stage.

Future:

Currently on an AI journey, looking to build out a platform and should have a pilot by the end of the year.

Team Size & Breakdown:

Will work with various stakeholders and ServiceNow Delivery
ServiceNow Delivery consists of Architect and Developers. Developers move across platforms.

High-Level Individual Duties:

End to end ownership of ServiceNow capabilities across SecOps, GRC, and IRM.
Manage cross domain backlog and prioritization.
Enhance ServiceNow capabilities, mature SecOps and IRM modules.
Story creations, adoptions, etc.

Must-Haves (Concepts & Tools):

At least 5 years of experience as a Product Owner and working with ServiceNow
Experience with SecOps, IRM, and GRC modules and scaling maturity from early adoption stage.
Comfortable connecting workflows across domains, instead of staying in one lane.
Experience with backlog management, prioritization, and writing high quality user stories
Experience partnering with stakeholders, and technical teams of architects and developers

What Will Win (formerly known as Nice-to-Haves ):

Understanding of ServiceNow AI capabilities, enablement, and adoption.
ServiceNow Certified Systems Administrator (CS)
At least one ServiceNow certification ( CIS-ITSM, CIS-ITAM, CIS-SAM, CIS-SPM, CIS-SIR)

Soft Skill Requirements

Must have strong communication and organizational skills

Client specific requirements:

Must be able to go onsite in Kansas City or Raleigh NC. Will be 3 days onsite for the first 90 days with Wednesdays mandatory.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90941404
Position Id: 9040481
Posted 3 days ago

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Harsh Jain

Account Executive @ Tekfortune Inc.

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