ServiceNow Now Assist Technical

Remote • Posted 5 hours ago • Updated 5 hours ago
Contract W2
12 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • ServiceNow Now Assist
  • Virtual Agent
  • Generative AI
  • ServiceNow Developer

Summary

Role: ServiceNow Now Assist Technical Consultant

Location: Remote, USA

Duration: 12 Months

 

Job Description:

Mandatory requirement to have active AI -MicroCertification

Experience Required:

  • 4–10 Years (Minimum 3+ years in ServiceNow ServiceNow AI, GenAI, Now Assist, Virtual Agent, AI Search, and Employee Experience solutions.

Required Skills & Qualifications:

  • Strong hands-on experience on the ServiceNow platform.
  • Experience implementing Now Assist capabilities across one or more ServiceNow products.
  • Strong understanding of:
  • Generative AI concepts
  • Large Language Models (LLMs)
  • Prompt Engineering
  • AI Governance and Responsible AI

Experience configuring:

  • Now Assist
  • AI Search
  • Virtual Agent
  • Predictive Intelligence
  • Agent Assist

Expertise in:

  • JavaScript
  • Glide APIs
  • Flow Designer
  • Integration Hub
  • REST/SOAP APIs
  • Experience creating AI-driven workflows and automation use cases.
  • Strong knowledge of ServiceNow platform architecture and security.
  • Experience with Service Portal and UI Builder.
  • Strong analytical, troubleshooting, and communication skills.
  • Ability to work directly with clients and business stakeholders to identify AI-enabled transformation opportunities.

Preferred Experience:

  • End-to-end implementation of Now Assist solutions.
  • AI Search implementation and relevance optimization.
  • Virtual Agent implementation and conversational AI design.
  • Knowledge Management transformation using GenAI.
  • Experience implementing AI use cases in:
  • ITSM
  • HRSD
  • CSM
  • SPM
  • ITOM
  • Experience integrating ServiceNow with Azure OpenAI or enterprise AI platforms.
  • Exposure to Retrieval-Augmented Generation (RAG), Knowledge Management, and Content Generation use cases.
  • Experience working in Agile/Scrum methodologies.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: prutx001
  • Position Id: 9039941
  • Posted 5 hours ago
Contact the job poster
SS

Sai Sree Kuncha

Recruiter @ Prudent Technologies and Consulting
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