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Job Title: Technical Service Delivery Lead / Program Manager / Senior Business Analyst
Location: Kennesaw, GA (Onsite Required)
Duration: Contract - 12 months
Pay Range: $64.52/hr (W2)
Job ID: 408602
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Technical Service Delivery Lead / IT Program Manager III to join our team. The ideal candidate will have strong experience in enterprise-scale solution delivery, Agile program management, and requirements engineering and a proven ability to translate business needs into executable technical designs and deliver complex applications.
Responsibilities:
- Apply technical knowledge to determine end-to-end design requirements for large, enterprise initiatives.
- Partner with business stakeholders to define strategies, gather requirements, and develop functional designs aligned to objectives and existing infrastructure.
- Drive and participate in the design, development, and implementation of complex enterprise applications using modern technologies.
- Translate requirements and functional designs into technical designs and ensure test plans and scripts meet customer needs.
- Manage projects, including scope, timelines, and budgets, with minimal supervision.
- Act as a communication hub between technology teams and business partners or product owners.
- Analyze current processes and systems to identify gaps, risks, mitigation strategies, and improvement opportunities.
- Create JIRA Epics, Stories, Spikes, and Tasks with clear acceptance criteria, process models, and technical requirements.
- Collaborate with Product Owners to evaluate features, write effective user stories, and document business rules.
- Support testing by clarifying requirements and determining whether issues represent defects or new requirements.
Required Skills & Qualifications:
- 9+ years as a Program Manager or similar, delivering technology projects across the SDLC.
- 7+ years of practical Agile experience with Scrum teams and Agile delivery practices.
- Proficiency with JIRA and Confluence for documenting and managing Epics, Stories, and acceptance criteria.
- Demonstrated ability to elicit requirements, create process flows, and define functional and technical specifications.
- Strong collaboration skills with developers, testers, and business stakeholders to ensure shared understanding of requirements and outcomes.
- Excellent written and verbal communication with facilitation and presentation capabilities.
- Working knowledge of project management principles and tools across Waterfall and Agile methodologies.
- Intermediate or higher proficiency with Microsoft Office, including Visio, for graphics, workflows, and illustrations.
- Bank of America EET domain experience.
Preferred Skills:
- Experience as a Product Owner or working closely with Product Owners to define business needs.
- Business analysis experience converting business needs into Epics and Stories and refining business processes and testing approaches.
- Experience with SQL and data tools.
- Familiarity with Horizon toolset and Jira Align.
- Change Management and Release Management exposure within enterprise environments.
- Prior Bank of America experience.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
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