Description
We are looking for an experienced ITSM Lead to guide a complex ServiceNow ITSM engagement in Los Angeles, California. This Long-term Contract opportunity is ideal for a senior consultant who can combine strong program leadership with the confidence to provide informed technical direction across the ServiceNow platform. The role requires close coordination with implementation partners and internal stakeholders to keep delivery aligned with business goals, service management best practices, and project timelines.
Responsibilities:
Lead end-to-end planning and oversight for a ServiceNow ITSM initiative, ensuring scope, schedule, and delivery milestones remain on track.
Direct third-party implementation partners by setting expectations, reviewing progress, and driving accountability for quality outcomes.
Provide informed guidance on ServiceNow technical decisions, helping the team resolve challenges across modules, platform capabilities, and design approaches.
Partner with business and technology stakeholders to translate service management needs into practical implementation priorities and execution plans.
Establish program governance, status reporting, risk tracking, and issue resolution processes to support consistent project delivery.
Apply ITIL-based practices to shape workflows, service processes, and operational improvements within the ITSM environment.
Evaluate the effectiveness of ITSM tools and platform configurations to support scalable, efficient service operations.
Coordinate cross-functional teams to align process design, implementation activities, testing, and rollout readiness.
Requirements
Proven experience leading large-scale ITSM or ServiceNow implementation programs in a senior consulting or leadership capacity.
Strong background managing third-party vendors or implementation partners within complex technology projects.
Hands-on understanding of the ServiceNow platform, including core ITSM modules and related platform capabilities.
Demonstrated ability to challenge technical approaches constructively and guide teams toward practical, high-quality solutions.
Solid program management skills, including planning, governance, stakeholder communication, and risk management.
Working knowledge of ITIL frameworks and service management processes.
Excellent communication and collaboration skills with the ability to influence both technical and non-technical stakeholders.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00320-0013520199
- Posted 4 hours ago
.png?format=webp)
Never miss an opportunity! Create an alert based on the job you applied for.