Job#: 3054893 Job Description: Technical Product Owner III
Location: Louiville, Kentucky (Hybrid)
Role Overview
Our organization is seeking a Technical Product Owner III to maximize the value of internal platform products that support digital operations. This role will serve as the bridge between engineering teams and platform engineering, translating technical needs into well-defined, prioritized work that drives adoption, automation, and operational efficiency. As part of the Solutions Architecture team, you will support the platforms that power restaurant technology, cloud infrastructure, developer tooling, observability, and systems integration. The ideal candidate combines product ownership experience with a strong understanding of technical platforms and engineering workflows.
Key Responsibilities
- Support and contribute to the product roadmap for internal developer platforms, including CI/CD, infrastructure, observability, and automation tools.
- Own and manage the product backlog, translating customer needs and technical requirements into clear epics, user stories, and acceptance criteria.
- Track and report on product metrics such as adoption, user satisfaction, operational efficiency, and productivity indicators.
- Communicate product updates, prioritization decisions, and progress to cross-functional stakeholders.
- Support planning, intake, and capacity management activities for platform initiatives.
- Gather and represent feedback from internal engineering teams through interviews, surveys, office hours, and ongoing engagement.
- Partner closely with engineering teams (SRE, DevOps, Solutions Architecture) to balance product priorities with technical execution.
- Contribute to self-service and automation initiatives that reduce manual support work and improve developer efficiency.
Required Qualifications
- 1-2+ years of experience in product management or technical product ownership.
- Approximately 3 years of experience working on technical products for technical users such as engineers, developers, or IT teams.
- Experience owning and managing a product backlog in an Agile environment.
- Experience with user research, requirements gathering, and translating needs into product deliverables.
- Familiarity with product metrics and measuring adoption or outcomes.
- Ability to collaborate effectively with engineering and cross-functional stakeholders.
- Bachelor's degree in any field; a technical degree is preferred but not required.
Preferred Qualifications
- Experience with developer tools, internal platforms, or infrastructure-related products.
- Familiarity with CI/CD pipelines, cloud infrastructure, DevOps, or SRE concepts.
- Exposure to automation, self-service platforms, or workflow tooling.
- Technical background or prior hands-on experience working closely with engineers.
- Experience contributing to developer experience or productivity initiatives.
- Product management certifications or formal product training.
- Experience in a consumer-scale digital platform environment such as quick service restaurant, retail, or high-transaction systems.
- Familiarity with restaurant technology or Point of Sale (POS) systems.
Key Competencies
- A service orientation, treating engineering teams as customers of the platform.
- The ability to communicate prioritization clearly so stakeholders understand what is being built, what is not, and why.
- The capacity to share knowledge freely, create learning opportunities, and improve the surrounding team.
- An aptitude for earning credibility through consistent delivery and clear communication.
- A results-focused approach with ownership of outcomes, not just tasks.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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