Technical Product owner

Role :- Technical Product Owner with retail or E-commerce or restaurant Experience

Location :- Louisville, KY  (Hybrid) (on site Tuesday and Thursday )
Job Description :-

## Key Responsibilities

**Product & Backlog Management**
- Support and contribute to the product roadmap for internal developer platforms (CI/CD (Continuous Integration/Continuous Deployment), infrastructure, observability, automation tools) supporting US.
- Own and manage the product backlog, translating customer needs into clear epics, user stories, and acceptance criteria.
- Track and report on product metrics such as adoption, user satisfaction, operational efficiency, and productivity indicators.
- Communicate product updates, prioritization decisions, and progress to cross-functional stakeholders.
- Support planning, intake, and capacity management activities for platform initiatives.

**Stakeholder Engagement**
- Gather and represent feedback from internal engineering teams through interviews, surveys, office hours, and ongoing engagement.
- Partner closely with engineering teams (SRE (Site Reliability Engineering), DevOps, Solutions Architecture) to balance product priorities with technical execution.
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**Platform Adoption & Automation**
- Support adoption of platform capabilities through customer-focused prioritization and clear communication.
- Contribute to self-service and automation initiatives that reduce manual support work and improve developer efficiency.


Required Qualifications

- 1–2+ years of experience in product management or technical product ownership.
- ~3 years of experience working on technical products for technical users (engineers, developers, IT teams).
- Experience owning and managing a product backlog in an Agile environment.
- Experience with user research, requirements gathering, and translating needs into product deliverables.
- Familiarity with product metrics and measuring adoption or outcomes.
- Ability to collaborate effectively with engineering and cross-functional stakeholders.
- Bachelor's degree in any field (technical degree preferred but not required).

Preferred Qualifications

- Experience with developer tools, internal platforms, or infrastructure-related products.
- Familiarity with CI/CD pipelines, cloud infrastructure, DevOps, or SRE concepts.
- Exposure to automation, self-service platforms, or workflow tooling.
- Technical background or prior hands-on experience working closely with engineers.
- Experience contributing to developer experience or productivity initiatives.
- Product management certifications or formal product training.
- Experience in a consumer-scale digital platform environment such as QSR (Quick Service Restaurant), retail, or high-transaction systems.
- Familiarity with restaurant technology or POS (Point of Sale) systems.