RESPONSIBILITIES: Kforce has a client in Maryland Heights, MO that is seeking an ITSM Business Systems Analyst with extensive experience in enhancing and updating ticketing systems. The ideal candidate will have hands-on experience with Cherwell and Ivanti, and a deep understanding of IT Service Management (ITSM) principles. This role involves analyzing Cherwell items, documenting processes, performing system functional testing within Ivanti, and reconfiguring/redocumenting systems to improve ef