Business Operation Readiness Analyst – Underwriting
McLean VA
Contract
Job Description:
The Business Operational Readiness Analyst – Underwriting is responsible for ensuring the underwriting organization is prepared to successfully adopt new business capabilities, technology platforms, process improvements, and operational changes. This role serves as the central coordinator across business, operations, technology, risk, compliance, and support functions to drive readiness activities from planning through deployment and stabilization.
The role leads the development and execution of operational readiness plans, ensuring business processes, controls, training, testing, reporting, communications, and adoption activities are completed prior to various implementations. The individual operates as a strategic partner to technology and underwriting leadership while remaining hands-on in execution and coordination.
Key Responsibilities
Operational Readiness Planning
- Lead operational readiness efforts for underwriting transformation initiatives.
- Develop readiness plans, milestones, dependencies, and success criteria.
- Coordinate readiness activities across business, technology, risk, finance, and downstream stakeholders.
- Facilitate go-live readiness assessments and deployment approvals.
- Track readiness risks, issues, and mitigation plans.
Business Process & Operating Model Readiness
- Support the assessment of impacts of new capabilities on underwriting processes and operations.
- Coordinate development of future-state workflows, process documentation, and operating procedures.
- Identify opportunities to improve efficiency through standardization and automation.
Adoption & Change Readiness
- Coordinate with change management teams on business adoption and onboarding strategies.
- Partner with stakeholders to identify training and communication requirements.
- Coordinate rollout activities and post-deployment support plans.
- Measure adoption, utilization, and business readiness outcomes.
- Drive stakeholder engagement and organizational alignment.
Testing & Production Readiness
- Coordinate business participation in user acceptance testing, pilot testing, and parallel processing activities.
- Validate operational impacts and business support requirements.
- Facilitate readiness reviews and go/no-go decision forums.
- Support defect prioritization and remediation planning.
Risk, Controls & Compliance
- Partner with Risk, Compliance, and Finance teams to evaluate impacts to business controls.
- Identify control changes resulting from process and technology modernization.
- Support readiness activities related to SOX, audit, and regulatory requirements.
- Ensure operational risks are identified, documented, and addressed.
Reporting & Governance
- Develop readiness metrics, dashboards, and executive reporting.
- Maintain traceability across requirements, process changes, controls, testing, training, and deployment activities.
- Provide transparency into readiness status, business impacts, and adoption progress.
- Present updates and recommendations to business and technology leadership.
Required Qualifications
- 2-4 years of experience in operations, business transformation, change management, program delivery, or operational readiness.
- Strong knowledge of multifamily or financial services processes, controls, and operational workflows.
- Experience supporting large-scale business or technology transformation initiatives.
- Ability to influence stakeholders without direct authority.
- Strong facilitation, communication, and executive presentation skills.
- Experience coordinating cross-functional teams and complex dependencies
- Demonstrated analytical and problem-solving capabilities.
Preferred Qualifications
- Experience supporting platform modernization, workflow automation, or digital transformation initiatives.
- Knowledge of operational risk, governance, compliance, and SOX-related processes.
- Experience with change management and business adoption methodologies.
- Familiarity with Agile delivery models and product-based organizations.
Success Measures
- Successful deployment and adoption of underwriting initiatives.
- Readiness activities completed on time and within established governance requirements.
- Minimal operational disruption during implementations.
- High stakeholder satisfaction and business engagement.
- Improved adoption, productivity, and process efficiency outcomes.
- Effective management of operational risks and control impacts.
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