Job#: 3049038 Job Description: SRE AIOps Engineer
Location: Miami, Florida (Hybrid)
Role Overview
The AIOps Engineer operates in a dual capacity, designing and building AI-powered automation and tools that streamline SRE workflows, while also providing specialized L2 triage for application-specific technologies including Adobe Experience Manager (AEM) and other platforms. This role is responsible for an LLM wrapper project or AI modeling project, potentially overseeing a team. The ideal candidate is equally comfortable writing production-grade automation code and triaging complex application-specific incidents.
Key Responsibilities
- Design and implement AI/ML and LLM-based solutions to automate incident triage, generate summaries, and recommend remediation actions.
- Develop Python-based services, CLIs, and scripts to automate repetitive SRE tasks and process logs, metrics, and events.
- Implement and manage Infrastructure as Code (Terraform, CloudFormation) for SRE tooling and observability.
- Work with internal AI tools and Atlassian Rovo to advance AI-driven operational capabilities.
- Serve as an L2 point of contact for AEM Sites, AEM Assets, Adobe Target, and related integrations.
- Perform initial triage of application issues, including reviewing error logs, checking system behavior, and validating configurations.
- Provide L3/engineering teams with detailed incident descriptions, impact analysis, and steps to reproduce.
- Monitor health dashboards and alerts from tools like Splunk and New Relic to proactively identify anomalies.
- Maintain and refine runbooks, knowledge base articles, and standard operating procedures for common incidents.
Required Qualifications
Experience:- 6-8 years in a lead SRE, DevOps, or related role with a strong emphasis on automation and tooling.
- Experience with either SRE or AEM is required.
- Hands-on experience with AI/ML/LLM-based solutions and tools is highly desirable.
- 3-6 years supporting CMS-based platforms.
Technical Skills:- Strong Python development skills for services, CLIs, and integrations.
- Proficiency with Infrastructure as Code (IaC), specifically Terraform.
- Advanced use of monitoring and observability tools such as Splunk or New Relic.
- Experience with monitoring and supporting applications.
- Familiarity with Atlassian Rovo (Jira or Confluence).
- Proficiency with cloud platforms (AWS, Azure, or Google Cloud Platform).
- Understanding of AEM concepts, including Sites, authoring/publishing flows, and diagnosing application issues.
Education:- A bachelor's degree in Computer Science, IT, Computer Engineering, or a related field is preferred.
Preferred Qualifications
- Experience with both SRE and AEM.
Work Environment
- This role follows a hybrid work model, requiring onsite presence in Miami, Florida, from Monday to Thursday, with the option to work remotely on Friday.
- Participation in a 24x7 on-call rotation is required, occurring approximately one to two times per month, including evenings, weekends, and holidays.
- The position supports a global, always-on multi-brand eCommerce platform, requiring readiness to respond to high-severity incidents outside standard working hours.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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