Senior SRE/ Observability Consultant

Are you interested in working with the World’s leading AI-first Quality Engineering Company? Ready to advance your career, team up with global thought leaders across industries and make a difference every day? Join us at QualityAI!

We are looking for a Senior SRE/ Observability Consultant to join our growing team in United States!

The role:
You will be our senior client-facing voice on reliability, observability and AIOps across North American accounts. This is a consulting seat, not an operations seat. You will enter unfamiliar client estates repeatedly, run discovery, form a point of view quickly, and defend it in front of engineering and IT leadership. Hands-on depth matters, but the work is advisory: assessments, maturity roadmaps, instrumentation strategy, and delivery oversight. You may also be asked to work on final deliverables as required.

What you'll do:

• Client advisory and discovery: Reliability assessments, observability maturity reviews, SLO and SLI definition workshops, architecture guidance.
• Pipeline and solutioning: Presales conversations, RFP responses, scoping and estimating SRE engagements, account expansion with sector leads.
• Offering and IP: Reusable assessment frameworks, maturity models, reference architectures, enablement content.
• Delivery Oversight: Direction, review and escalation support.

Must have:

• Deep hands-on background in SRE, platform engineering or production operations, with real ownership of reliability outcomes.
• Working depth in observability tooling and practice: OpenTelemetry, distributed tracing, metrics and log correlation, alerting design, incident triage.
• Practical experience defining SLOs, error budgets and monitoring strategy in production environments.
• Demonstrated client-facing or multi-environment work: consulting, professional services, internal platform advisory, or repeated greenfield onboarding.
• Ability to write: Assessments, roadmaps and points of view are the deliverable.
• Comfort with cloud-native infrastructure (Kubernetes, one or more major clouds) and CI/CD pipelines.

Strong plus:

• AIOps and event correlation platforms, including anti-pattern experience rather than tool familiarity alone.
• Background bridging performance engineering and production reliability.
• Exposure to regulated or infrastructure-heavy verticals such as utilities, energy, financial services or healthcare.
• FinOps or cost-versus-reliability trade-off work.
• Relevant certifications in observability, cloud architecture or SRE practice.