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System Business Analyst- Inter ITSM

Bankunited

Miami Lakes, Florida • Today

Full-time

Senior technical consultant- ITSM

HMG America

Remote • Today

Easy Apply

Contract, Third Party

$DOE

ITSM Consultant / Ivanti Developer

CS Solutions, Inc.

Remote • 13d ago

Easy Apply

Contract, Third Party

$60 - $70

Capability Lead - ITSM

Tekfortune Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Remedy or BMC ITSM Specialist

CNC Consulting

Remote • 8d ago

Easy Apply

Contract

Depends on Experience

BMC/Helix ITSM Developer

Beacon Systems, Inc

Remote • Today

Easy Apply

Third Party, Contract

Depends on Experience

Configuration Management Database Senior Analyst

Bankunited

Miami Lakes, Florida • Today

Full-time

ITAM Analyst III - Software Asset Management (SAM/HAM Hybrid)

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

USD 60.00 - 65.00 per hour

ServiceNow ITSM Migration Lead

Techpeople.US, Inc

Remote • 28d ago

Easy Apply

Third Party, Contract

Depends on Experience

Business Analyst (ServiceNow) - (High Level Clearance - Remote US)

ICF International, Inc.

Remote or Reston, Virginia • 21d ago

Full-time

USD 67,355.00 - 138,549.00 per year

ITSM Integration Engineer

General Dynamics

Remote • Today

Full-time

USD 89,250.00 - 120,750.00 per year

Sr. Business Analyst

SAIC

Remote • Today

Full-time

USD 80,001.00 - 120,000.00 per year

Salesforce Solution Architect, ITSM

NeuraFlash, Part of Accenture

Remote • Today

Full-time

USD 94,400.00 per year

SAP Business Consultant

Teamware Solutions

Remote • 27d ago

Easy Apply

Contract

$80 - $85

Business Process Analyst

SAIC

Remote • Today

Full-time

USD 40,001.00 - 80,000.00 per year

Cloud Analyst

Maximus, Inc.

Remote • Today

Full-time

USD 50,000.00 per year

ITAM Analyst III

Talent Software Services, Inc

Remote • 30+d ago

Easy Apply

Contract, Third Party

$60 - $65

SIEM - SOC Engg Analyst - Tier 2

TEKNEWGEN LLC

Remote • 4d ago

Easy Apply

Third Party, Contract

Depends on Experience

Application Support Analyst

Allwyn Corporation

Remote • 14d ago

Easy Apply

Third Party, Contract

Depends on Experience

Application Support Analyst

Allwyn Corporation

Remote • 14d ago

Easy Apply

Contract

Depends on Experience

ITSM Developer

Vision Square

Remote • 13d ago

Easy Apply

Full-time

Depends on Experience

Sr Director Analyst - IT Service Management

Gartner

Remote or Texas • Today

Full-time

USD 172,000.00 per year

Senior ITSM Application Administrator - Freshservice (Remote)

Ferguson Enterprises, LLC

Remote or Springfield, Virginia • Today

Full-time

USD 5,444.76 - 9,537.00 per month

Service Now Developer - ITSM - Remote

Sage IT Inc

Remote • Today

Easy Apply

Contract

ServiceNow Developer (ITSM, ITOM, Scoped App) - Remote

ICF Consulting Group, Inc.

Remote or Reston, Virginia • Today

Full-time

USD 81,499.00 - 167,644.00 per year

ServiceNow Developer (ITSM, ITOM, Scoped App) - Remote

ICF International, Inc.

Remote or Reston, Virginia • 11d ago

Full-time

USD 81,499.00 - 167,644.00 per year

SN ITSM Sol Architect w/ Now Mobile

Techpeople.US, Inc

Remote or Hybrid in Toronto, Ontario • 28d ago

Easy Apply

Contract, Third Party

Depends on Experience

OIC Integration/Extension analyst

Smart Synergies

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Job Details

Skills

IT Service Management
Finance
Budget
UPS
Sprint
Product Demonstration
Demonstrations
SAFE
Process Improvement
Software Quality Assurance
Test Plans
Acceptance Testing
Requirements Traceability
Dashboard
Accessibility
Inventory
Testing
Change Management
Partnership
Policies and Procedures
Training
User Stories
Management
DevOps
Waterfall
Software Development
Vendor Management
Quality Assurance
Cloud Computing
Amazon Web Services
Six Sigma
Scrum
Agile
PMBOK
Business Analysis
Requirements Elicitation
Banking
Critical Thinking
Problem Solving
Conflict Resolution
Facilitation
Collaboration
Relationship Management
ServiceNow
Microsoft Visio
Workflow
Data Flow

IT Service Management
Finance
Budget
UPS
Sprint
Product Demonstration
Demonstrations
SAFE
Process Improvement
Software Quality Assurance
Test Plans
Acceptance Testing
Requirements Traceability
Dashboard
Accessibility
Inventory
Testing
Change Management
Partnership
Policies and Procedures
Training
User Stories
Management
DevOps
Waterfall
Software Development
Vendor Management
Quality Assurance
Cloud Computing
Amazon Web Services
Six Sigma
Scrum
Agile
PMBOK
Business Analysis
Requirements Elicitation
Banking
Critical Thinking
Problem Solving
Conflict Resolution
Facilitation
Collaboration
Relationship Management
ServiceNow
Microsoft Visio
Workflow
Data Flow

Summary

JOB SUMMARY: Responsible for working collaboratively with department managers to implement initiatives/ programs that help meet financial revenue, operating efficiency and strategic goals, as well as regulatory requirements. Drives the business to write user stories and gathers and documents requirements. Acts as a liaison between IT and the business line on assigned projects/initiatives and works closely with the Sr IT Business Analyst Manager and Scrum Master to keep stakeholders informed of progress. Coordinates test plans to meet project requirements and helps drive user acceptance testing to produce quality deliverables.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conduct discovery sessions to gather requirements and help stakeholders to write user stories. Document current state and future state process workflows.
Work closely with the product owners, vendors and development team and to define the backlogs and lead the team to promote the program.
Provide both strategic and detailed support to the Product Owner on significant projects and initiatives. Assist with delivery of initiatives according to agreed upon timeline, budget and scope under an agile framework.
Participate on daily scrum stand ups, sprint planning, sprint demo, retrospective and Scrum meetings
Help tracking and removing impediments
Shield the Scrum Team from outside distractions and interferences. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving
Proactively collaborate with the business to identify potential process improvements and enhancements that increase efficiencies and decrease costs.
Translate business needs into design documents and specifications. Prepare detailed specifications from which IT can program application solutions.
Work with vendors on configuring third party solutions to meet the process needs of the Business Unit.
Work with the Software Quality Assurance (SQA) team and act as testing coordinator for key initiatives as needed by Application Delivery Manager Define, document the test plan, and coordinate user acceptance testing to help ensure requirements traceability and delivery of a quality solution.
Govern the User Stories dashboard, prepares project artifacts as required. Ensure timeliness of document approvals by stakeholders and accessibility of project artifacts on the project's tool.
Ensure requirements inventory is properly maintained on a centralized tool and validate traceability to testing.
Monitor for proper change management of requirements. Ensure acceptance criteria is met prior to go live deployment of new solutions or enhancements.
Identify and share best practices to grow the Business Analyst community of practice.
Establish and maintain business line partnerships. Demonstrate ability to guide focused diverse groups to specified goals.
Provide support for the team to successfully resolve problems.
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
Adheres to Bank policies and procedures and completes required training.
Identifies and reports suspicious activity.

QUALIFICATIONS

Education

Bachelor's Degree or equivalent combination of education and experience required

Experience

Experience in gathering user stories and managing backlogs in a DevOps environment
Experience with Agile and waterfall software development techniques
Experience with vendor management
Experience in Quality Assurance, test plans and test coordination preferred
2 - 4 years of Banking experience supporting applications preferred
ServiceNOW experience required
1 year of experience working in Cloud AWS preferred

Licenses and Certifications

Six Sigma Green Belt, Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), and/or PMI
Professional in Business Analysis preferred

Knowledge, Skills, and Abilities

Ability to independently facilitate requirement elicitation sessions with business users.
Understanding of consumer banking regulations
Critical thinking, problem solving and independent execution skills
Ability to grasp new concepts quickly
Above-average facilitation, collaboration and relationship management skills
Strong skills in ServiceNow, MS Office Visio and workflow or data flow diagramming tools

Additional Information

Candidates residing in locations within BankUnited's footprint may be given preference.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL193219
Position Id: 98078ed305bc6a4be04092c1cf221795
Posted 1 day ago

Fitment

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Job Details

Skills

IT Service Management
Finance
Budget
UPS
Sprint
Product Demonstration
Demonstrations
SAFE
Process Improvement
Software Quality Assurance
Test Plans
Acceptance Testing
Requirements Traceability
Dashboard
Accessibility
Inventory
Testing
Change Management
Partnership
Policies and Procedures
Training
User Stories
Management
DevOps
Waterfall
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Vendor Management
Quality Assurance
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Business Analysis
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IT Service Management
Finance
Budget
UPS
Sprint
Product Demonstration
Demonstrations
SAFE
Process Improvement
Software Quality Assurance
Test Plans
Acceptance Testing
Requirements Traceability
Dashboard
Accessibility
Inventory
Testing
Change Management
Partnership
Policies and Procedures
Training
User Stories
Management
DevOps
Waterfall
Software Development
Vendor Management
Quality Assurance
Cloud Computing
Amazon Web Services
Six Sigma
Scrum
Agile
PMBOK
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Summary

Conduct discovery sessions to gather requirements and help stakeholders to write user stories. Document current state and future state process workflows.
Work closely with the product owners, vendors and development team and to define the backlogs and lead the team to promote the program.
Provide both strategic and detailed support to the Product Owner on significant projects and initiatives. Assist with delivery of initiatives according to agreed upon timeline, budget and scope under an agile framework.
Participate on daily scrum stand ups, sprint planning, sprint demo, retrospective and Scrum meetings
Help tracking and removing impediments
Shield the Scrum Team from outside distractions and interferences. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving
Proactively collaborate with the business to identify potential process improvements and enhancements that increase efficiencies and decrease costs.
Translate business needs into design documents and specifications. Prepare detailed specifications from which IT can program application solutions.
Work with vendors on configuring third party solutions to meet the process needs of the Business Unit.
Work with the Software Quality Assurance (SQA) team and act as testing coordinator for key initiatives as needed by Application Delivery Manager Define, document the test plan, and coordinate user acceptance testing to help ensure requirements traceability and delivery of a quality solution.
Govern the User Stories dashboard, prepares project artifacts as required. Ensure timeliness of document approvals by stakeholders and accessibility of project artifacts on the project's tool.
Ensure requirements inventory is properly maintained on a centralized tool and validate traceability to testing.
Monitor for proper change management of requirements. Ensure acceptance criteria is met prior to go live deployment of new solutions or enhancements.
Identify and share best practices to grow the Business Analyst community of practice.
Establish and maintain business line partnerships. Demonstrate ability to guide focused diverse groups to specified goals.
Provide support for the team to successfully resolve problems.
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
Adheres to Bank policies and procedures and completes required training.
Identifies and reports suspicious activity.

QUALIFICATIONS

Education

Bachelor's Degree or equivalent combination of education and experience required

Experience

Experience in gathering user stories and managing backlogs in a DevOps environment
Experience with Agile and waterfall software development techniques
Experience with vendor management
Experience in Quality Assurance, test plans and test coordination preferred
2 - 4 years of Banking experience supporting applications preferred
ServiceNOW experience required
1 year of experience working in Cloud AWS preferred

Licenses and Certifications

Six Sigma Green Belt, Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), and/or PMI
Professional in Business Analysis preferred

Knowledge, Skills, and Abilities

Ability to independently facilitate requirement elicitation sessions with business users.
Understanding of consumer banking regulations
Critical thinking, problem solving and independent execution skills
Ability to grasp new concepts quickly
Above-average facilitation, collaboration and relationship management skills
Strong skills in ServiceNow, MS Office Visio and workflow or data flow diagramming tools

Additional Information

Candidates residing in locations within BankUnited's footprint may be given preference.

Dice Id: RTL193219
Position Id: 98078ed305bc6a4be04092c1cf221795
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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