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IT Helpdesk Analyst

Motion Recruitment Partners, LLC

Michigan City, Indiana • Today

Easy Apply

Contract

$30 - $50

IT Help Desk

AmeriSave Mortgage Corporation

Remote • Today

Full-time

USD 24.00 - 26.00 per hour

IT Help Desk Coordinator (Remote in CA Only)

Golden 1 Credit Union

Remote or Sacramento, California • Today

Full-time

USD 26.27 - 27.50 per hour

D&T Help Desk Analyst

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

IT Support Analyst

Acrisure

Remote or Oklahoma City, Oklahoma • Today

Full-time

Motion Recruitment Partners, LLC

Job Details

Skills

Automated Testing
Distribution
Software Packaging
Process Improvement
IT Service Management
Root Cause Analysis
Documentation
Technical Writing
Regulatory Compliance
Auditing
End-user Training
Productivity
Onboarding
Training
Management
Communication
Testing
Help Desk
Operating Systems
Network
Microsoft Windows
Microsoft Office
Microsoft
Technical Support
Computer Hardware

Summary

Help Desk Analyst Position Summary
We are seeking a dedicated Help Desk Analyst to support and maintain end-user hardware, software, and business applications to ensure optimal performance and reliability. This role serves as the primary escalation point for technical support, delivering both proactive and on-demand assistance to employees utilizing internal and external technology resources.

The Help Desk Analyst is also responsible for managing endpoint deployment processes, including the creation, testing, automation, and distribution of software packages, operating system images, applications, and security updates through endpoint management solutions.

This position is fully onsite in Michigan City, Indiana.
Key Responsibilities

Deliver professional, customer-focused technical support with a positive and service-oriented approach.
Take ownership of the end-to-end support process for all employee technology issues and requests.
Identify process improvement opportunities and lead approved initiatives to enhance IT service delivery.
Monitor endpoint hardware and software environments proactively to identify and address potential issues.
Troubleshoot and resolve technical problems, performing root cause analysis to prevent recurring incidents.
Maintain accurate documentation of support procedures, issue resolutions, and technical knowledge resources.
Administer and support endpoint management systems and processes across connected IT assets.
Prepare and manage technical documentation, compliance records, audits, and operational reports.
Provide end-user training and guidance to increase technology adoption, productivity, and self-service capabilities.
Coordinate onboarding activities, including new user setup, system configuration, training, and ongoing support.
Manage support interactions from initiation through resolution, ensuring effective follow-up and timely communication.
Assist with the planning, testing, and deployment of new technologies, system upgrades, and special IT projects.

Qualifications

Demonstrated experience in an IT support, help desk, or technical support role, preferably within an onsite environment.
Strong understanding of computer hardware, operating systems, software applications, and network fundamentals.
Experience supporting Microsoft Windows 10 and Windows 11 environments.
Familiarity with Microsoft 365 technologies and Microsoft Intune administration is preferred.
Ability to work onsite and travel between office locations or facilities as needed to provide technical support, perform hardware-related tasks, and ensure prompt resolution of service requests.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 886931
Posted 6 hours ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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D&T Help Desk Analyst

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Job Title: D&T Help Desk Analyst Job Location: TX (Remote) Job Duration: 12 Months (Possibility of Conversion) Work Schedule Monday - Friday 7:00 AM - 4:00 PM CST Position Overview The D&T Help Desk Analyst provides first-level technical support by assisting users with software, login, email, Office 365, mobile device, and other technical issues. This is a customer service-focused role that requires strong troubleshooting skills and the ability to guide users through technical solutions.

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Help Desk/M365/Columbus, OH, LOCAL

Westerville, Ohio

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Our client is looking to add a Help Desk Analyst to their team. In this role, you'll serve as the final point of contact for end-user technical support, keeping hardware, software, and applications running smoothly while working hands-on with Windows 10/11, Microsoft 365, and Intune. *This role is a contract and is 5 days onsite in Westerville, OH* This role offers real ownership: you'll own the technical support process end-to-end, drive root cause resolutions, and help build out the endpoint m

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$85000 - $95000

Systems Administrator/Windows/Columbus, OH LOCAL

Columbus, Ohio

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Our client is seeking a Systems Administrator to join their IT team. This role owns the health of end-user computer hardware, software, and applications, acting as the final point of contact for technical support while managing endpoint deployment and automation across a Windows 10/11 and Microsoft 365 environment. *This role is 5 days onsite in Westerville, OH* This is an opportunity to take true ownership of the IT environment rather than just ticket-hop. You'll be trusted to identify improvem

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Systems Admin / M365 / Intune

Westerville, Ohio

•

Today

A growing organization in the Westerville, Ohio area is seeking a full timeSystems Support Administrator to join its IT team. This position offers the opportunity to support a Windows based environment while serving as a key resource for end user technology, workstation management, Microsoft 365 services, and day to day IT operations. The team is looking for someone who enjoys troubleshooting technical issues, supporting users, and gaining broader exposure to systems administration responsibilit

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Full-time

$50000 - $100000

Motion Recruitment Partners, LLC

Job Details

Skills

Automated Testing
Distribution
Software Packaging
Process Improvement
IT Service Management
Root Cause Analysis
Documentation
Technical Writing
Regulatory Compliance
Auditing
End-user Training
Productivity
Onboarding
Training
Management
Communication
Testing
Help Desk
Operating Systems
Network
Microsoft Windows
Microsoft Office
Microsoft
Technical Support
Computer Hardware

Summary

Deliver professional, customer-focused technical support with a positive and service-oriented approach.
Take ownership of the end-to-end support process for all employee technology issues and requests.
Identify process improvement opportunities and lead approved initiatives to enhance IT service delivery.
Monitor endpoint hardware and software environments proactively to identify and address potential issues.
Troubleshoot and resolve technical problems, performing root cause analysis to prevent recurring incidents.
Maintain accurate documentation of support procedures, issue resolutions, and technical knowledge resources.
Administer and support endpoint management systems and processes across connected IT assets.
Prepare and manage technical documentation, compliance records, audits, and operational reports.
Provide end-user training and guidance to increase technology adoption, productivity, and self-service capabilities.
Coordinate onboarding activities, including new user setup, system configuration, training, and ongoing support.
Manage support interactions from initiation through resolution, ensuring effective follow-up and timely communication.
Assist with the planning, testing, and deployment of new technologies, system upgrades, and special IT projects.

Qualifications

Demonstrated experience in an IT support, help desk, or technical support role, preferably within an onsite environment.
Strong understanding of computer hardware, operating systems, software applications, and network fundamentals.
Experience supporting Microsoft Windows 10 and Windows 11 environments.
Familiarity with Microsoft 365 technologies and Microsoft Intune administration is preferred.
Ability to work onsite and travel between office locations or facilities as needed to provide technical support, perform hardware-related tasks, and ensure prompt resolution of service requests.

Dice Id: 10105282
Position Id: 886931
Posted 6 hours ago

Company Info

About Motion Recruitment Partners, LLC

Go to company profile

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

D&T Help Desk Analyst

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Help Desk/M365/Columbus, OH, LOCAL

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Systems Administrator/Windows/Columbus, OH LOCAL

Columbus, Ohio

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Systems Admin / M365 / Intune

Westerville, Ohio

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$50000 - $100000