Help Desk/M365/Columbus, OH, LOCAL

Westerville, OH, US • Posted 11 hours ago • Updated 11 hours ago
Full Time
On-site
$85000 - $95000/yr
Company Branding Image
Fitment

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Job Details

Skills

  • Training
  • User Experience
  • Process Improvement
  • Network Design
  • Operating Systems
  • Customer Service
  • Documentation
  • Microsoft Windows
  • Remote Support
  • Microsoft Office
  • Technical Support
  • Computer Hardware
  • ROOT
  • Help Desk
  • Testing
  • Management
  • End-user Training
  • Insurance
  • SAP BASIS

Summary

Our client is looking to add a Help Desk Analyst to their team. In this role, you'll serve as the final point of contact for end-user technical support, keeping hardware, software, and applications running smoothly while working hands-on with Windows 10/11, Microsoft 365, and Intune. *This role is a contract and is 5 days onsite in Westerville, OH*

This role offers real ownership: you'll own the technical support process end-to-end, drive root cause resolutions, and help build out the endpoint management and training programs that shape the entire end-user experience. It's a great fit for a support professional who wants to grow into process improvement and project work while making a visible, daily impact.

Required Skills & Experience
  • Proven experience in an IT support/help desk role, ideally including on-site support
  • Strong knowledge of computer systems, hardware components, software applications, and network infrastructure
  • Familiarity with Windows operating systems (Windows 10 & Windows 11)
  • Experience with the M365 environment and Intune management
Desired Skills & Experience
  • Experience creating, testing, and deploying end-user software, images, and patches via Endpoint Management tools
  • Strong customer service mindset, with a track record of friendly, proactive end-user support
  • Experience developing and delivering end-user training and documentation
What You Will Be Doing
Tech Breakdown
  • Windows 10 & Windows 11 desktop support
  • Microsoft 365 & Intune endpoint management
Daily Responsibilities
  • Serve as the final point of contact for end-user technical support, resolving hardware, software, and application issues at the root cause
  • Own and document help desk procedures, resolutions, and support issues
  • Implement, manage, and maintain Endpoint Management processes, including creating, testing, and deploying software, images, and patches
  • Manage end-user and new-user training, setup, and support
  • Proactively monitor systems for issues, identify improvement opportunities, and support new/upgraded product rollouts

The Offer
  • Bonus eligible
You will receive the following benefits:
  • Medical, Dental, and Vision Insurance
  • Vacation Time
  • Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10105282
  • Position Id: 884650
  • Posted 11 hours ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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