Motion Recruitment Partners, LLC
Motion Recruitment Partners, LLC

IT Helpdesk Analyst

Westerville, OH, US • Posted 30+ days ago • Updated 8 hours ago
Contract W2
On-site
$30 - $50/hr
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Job Details

Skills

  • Automated Testing
  • Distribution
  • Software Packaging
  • Process Improvement
  • IT Service Management
  • Root Cause Analysis
  • Documentation
  • Technical Writing
  • Regulatory Compliance
  • Auditing
  • End-user Training
  • Productivity
  • Onboarding
  • Training
  • Management
  • Communication
  • Testing
  • Help Desk
  • Operating Systems
  • Network
  • Microsoft Windows
  • Microsoft Office
  • Microsoft
  • Technical Support
  • Computer Hardware

Summary

Help Desk Analyst Position Summary
We are seeking a dedicated Help Desk Analyst to support and maintain end-user hardware, software, and business applications to ensure optimal performance and reliability. This role serves as the primary escalation point for technical support, delivering both proactive and on-demand assistance to employees utilizing internal and external technology resources.

The Help Desk Analyst is also responsible for managing endpoint deployment processes, including the creation, testing, automation, and distribution of software packages, operating system images, applications, and security updates through endpoint management solutions.

This position is fully onsite in Michigan City, Indiana.
Key Responsibilities
  • Deliver professional, customer-focused technical support with a positive and service-oriented approach.
  • Take ownership of the end-to-end support process for all employee technology issues and requests.
  • Identify process improvement opportunities and lead approved initiatives to enhance IT service delivery.
  • Monitor endpoint hardware and software environments proactively to identify and address potential issues.
  • Troubleshoot and resolve technical problems, performing root cause analysis to prevent recurring incidents.
  • Maintain accurate documentation of support procedures, issue resolutions, and technical knowledge resources.
  • Administer and support endpoint management systems and processes across connected IT assets.
  • Prepare and manage technical documentation, compliance records, audits, and operational reports.
  • Provide end-user training and guidance to increase technology adoption, productivity, and self-service capabilities.
  • Coordinate onboarding activities, including new user setup, system configuration, training, and ongoing support.
  • Manage support interactions from initiation through resolution, ensuring effective follow-up and timely communication.
  • Assist with the planning, testing, and deployment of new technologies, system upgrades, and special IT projects.
Qualifications
  • Demonstrated experience in an IT support, help desk, or technical support role, preferably within an onsite environment.
  • Strong understanding of computer hardware, operating systems, software applications, and network fundamentals.
  • Experience supporting Microsoft Windows 10 and Windows 11 environments.
  • Familiarity with Microsoft 365 technologies and Microsoft Intune administration is preferred.
  • Ability to work onsite and travel between office locations or facilities as needed to provide technical support, perform hardware-related tasks, and ensure prompt resolution of service requests.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10105282
  • Position Id: 886931
  • Posted 30+ days ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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