Only W2 Hybrid Position - 3 Days/Week Onsite 35 Hours/Week Scope Of Services The NYC311 program manages, enhances and supports the City of New Yorks incident-oriented Customer Service Management System (CSMS). CSMS is used to provide many vital functions, which are essential in supporting the Citys response to crises, and more commonly other urgent matters such as serving the public and handling all requests for government and non-emergency services, connecting residents, business owners, and v