CCaaS Business Systems Analyst

We have an urgent need for a Business Systems Analyst Consultant who can act as the single functional SME "quarterback" owning requirements end-to-end across CRM, Telephony, and conversational AI/bots ideally with State Government and Healthcare domain experience. Key Responsibilities: Lead requirements discovery across business, ops, tech, and client stakeholders for contact center, CRM, telephony, and AI-driven solutionsOwn requirements traceability; translate business needs into user storie

Job Summary:Provides business analysis services at a local, institutional, or enterprise level. Understands and considers both the business and the technical needs of all customers with the goal of providing a quality product or process that meets the business objectives. Examines costs, benefits, and risks associated with the proposed investment/project and recommends alternatives for solutions throughout the business life cycle. Job Responsibilities:Collaborate with stakeholders and users to s

Job Title: Lead Business Analyst BI & Reporting Employment Type: Contract Location: Remote Job Overview We are seeking an experienced Lead Business Analyst BI & Reporting to lead business analysis, requirements management, enterprise reporting, business intelligence, data governance, and analytics initiatives. The ideal candidate will have strong experience translating complex business requirements into actionable technical specifications and delivering enterprise BI and reporting solutions. T

Business Systems Analyst (Workday Finance/AP) ERP TransformationLocation: Remote Duration: Long-term contract through September 2027 <>OverviewWe are seeking 2 Business Systems Analysts (BSAs) with experience supporting Workday Finance and Accounts Payable (AP) initiatives to join a large-scale ERP transformation program. The project involves migrating multiple legacy ERP applications to Workday and is currently in the architecture and implementation phase. <>Required SkillsStrong experience as