Senior CRM / Solution Architect – Microsoft Dynamics 365

Remote • Posted 5 hours ago • Updated 5 hours ago
Full Time
Occasional Travel Required
Remote
125000 - $130,000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Microsoft Dynamics 365 / CRM.
  • Azure
  • Customer Engagement
  • Customer Relationship Management (CRM)
  • API
  • Solution Architecture

Summary

Onshore

Job Title: Senior CRM / Solution Architect – Microsoft Dynamics 365

 

Job Summary:
We are looking for a Senior CRM/Solution Architect with strong Microsoft Dynamics 365 and Power Platform experience to support a Healthcare Payer or Provider client.

The ideal candidate should be a proactive, innovative architect who can independently identify gaps, suggest new solutions, drive automation/AI initiatives, and continuously improve the CRM environment—not simply execute assigned requirements.

Key Responsibilities:

  • Lead end-to-end Dynamics 365 CRM/CE and Power Platform architecture.
  • Identify CRM/process gaps and proactively recommend modernization and automation opportunities.
  • Design solutions using D365 CE/Customer Service, Power Apps, Power Automate, Dataverse and Azure.
  • Identify opportunities for AI, Copilot and intelligent automation.
  • Partner with business and technology leaders to define CRM roadmap and future-state architecture.
  • Ensure scalable, secure and HIPAA-aligned solutions.
  • Lead architecture/design discussions and mentor technical teams.
  • Act as a trusted advisor and continuously bring new ideas and initiatives to the client.

Must Have:

  • 10+ years IT / Solution Architecture experience.
  • 7+ years Microsoft Dynamics 365 / CRM.
  • Strong D365 CE / Customer Service + Power Platform + Dataverse.
  • Healthcare Payer or Provider experience.
  • Enterprise integration/API and Azure experience.
  • Strong stakeholder and executive communication skills.
  • Demonstrated history of proactively driving initiatives, automation, modernization or transformation.
  • CoPilot and AI integration and ADF exp 

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90932951
  • Position Id: 9070131
  • Posted 5 hours ago
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AH

Aniket Haripurkar

Recruiter @ Nitor Infotech
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