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IT Help Desk Support /End User Support

Cinter Career

New York, New York • Today

Full-time

USD 26.00 - 30.00 per hour

IT Specialist - End User Support

MVP Consulting Plus

Remote or New York, New York • Today

Full-time

Help Desk and Tech Support Manager (IT Senior Associate, Level 3) - Temporary - Craig Newmark Graduate School of Journalism at CUNY

City University of New York

New York, New York • Today

Full-time

USD 125,932.00 per year

IT Support Analyst ( end user support )

IT Associates, Inc.

Remote or Hybrid in Nashville, Tennessee • 15d ago

Easy Apply

Full-time

65,000 - 75,000

Help Desk/Desktop Support Analyst

Robert Half

New York, New York • Today

Easy Apply

Contract

USD 28.50 - 33.00 per hour

Help Desk/Desktop Support Analyst

Robert Half

Brooklyn, New York • Today

Easy Apply

Contract

USD 27.71 - 32.09 per hour

IT operations, technical support, help desk

Infinite Computer Solutions (ICS)

Remote • 4d ago

Easy Apply

Full-time

Up to 80,000

Help Desk/Desktop Support Analyst

Robert Half

Brooklyn, New York • Today

Easy Apply

Contract

USD 23.75 - 27.50 per hour

Help Desk/Desktop Support Analyst

Robert Half

White Plains, New York • Today

Easy Apply

Full-time

USD 60,000.00 - 70,000.00 per year

Help Desk Lead / IT Client Services

Robert Half

Montvale, New Jersey • Today

Easy Apply

Full-time

USD 90,000.00 - 100,000.00 per year

Help Desk/Desktop Support Analyst

Robert Half

Remote or Philadelphia, Pennsylvania • Today

Easy Apply

Contract

USD 18.00 - 19.00 per hour

Help Desk/Desktop Support Analyst

Robert Half

Remote or Philadelphia, Pennsylvania • Today

Easy Apply

Contract

USD 18.00 - 19.00 per hour

IT End User Support Specialist

Astreya Partners

New York, New York • Today

Full-time

USD 40.92 - 64.62 per hour

Job Details

Skills

Japanese
Recruiting
Design Of Experiments
Insurance
Performance Management
Project Management
Preventive Maintenance
Computer Hardware
Testing
Continuous Improvement
Network
Software Installation
Server Administration
Identity Management
Technical Training
Supervision
Multitasking
Attention To Detail
Computer Science
Technical Support
LAN
WAN
Remote Access
Business Software
Microsoft Windows
Microsoft Office
Adobe Acrobat
Management
IOS Development
HP
Laptop
Network+
Microsoft
English
Communication

Japanese
Recruiting
Design Of Experiments
Insurance
Performance Management
Project Management
Preventive Maintenance
Computer Hardware
Testing
Continuous Improvement
Network
Software Installation
Server Administration
Identity Management
Technical Training
Supervision
Multitasking
Attention To Detail
Computer Science
Technical Support
LAN
WAN
Remote Access
Business Software
Microsoft Windows
Microsoft Office
Adobe Acrobat
Management
IOS Development
HP
Laptop
Network+
Microsoft
English
Communication

Summary

Job Details
Job Title: IT Help Desk Support Specialist
Client: Japanese Corporate thorugh Cinter (Staffing)
Working Location: New York NY, 10016 (Onsite)
Employment Type: Non-Exempt, W-2
Salary: $26-30 / Per Hour (DOE)
Benefit: 401K match, No insurance
Working Hours : 9:00AM to 5:30PM (Include unpaid 1 hour lunch break) = 37.5 hours / per week

Key Responsibilities:

Provides technical support for end-user customers and maintains communication via phone, email, or in-person, by analyzing and troubleshooting problems, as well as performing hardware and software installation and testing.
Maintains user manuals and internal documents to document processes, solutions, and environment for continuous improvement in operations.
Perform Server Administration support, such as monitoring.
Monitor network environment, including desktop and network maintenance, software installation, and troubleshooting.
Performs server administration, user account management, basic administration and troubleshooting activities.
Prioritizes incoming requests or issues, escalating to designated support teams as necessary.
Provides periodic IT training to users and participate in regional and global IT projects.

The right candidate will possess:

Ability to work effectively based on management direction as well as to work as a strong team contributor.
Ability to communicate effectively with customers, internal technology teams and users with various skill levels.
Strong organization skills and be capable to deliver high quality of work.
Ability to learn quickly and efficiently as a team player, with minimum supervision.
Ability to multitask based on priority; Customer focused and detail oriented.

Skills & Qualifications:

Bachelor's degree in Computer Science or related field; or equivalent work experience in the IT field.
At least 1-2 years of experience in end user support with Windows based LAN/WAN/Remote Access Support experience.
Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat.
Experience with managing and troubleshooting iOS-based devices, Conference System, MS Surface and HP laptops.
ITFL Foundation, A+, Network+, Microsoft Product related certifications or other IT vendor certifications preferred but not required.
Proficient English communication skills are a must.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91130525
Position Id: 43a9132d6e860dc51353c63662131386
Posted 30+ days ago

Fitment

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Job Details

Skills

Japanese
Recruiting
Design Of Experiments
Insurance
Performance Management
Project Management
Preventive Maintenance
Computer Hardware
Testing
Continuous Improvement
Network
Software Installation
Server Administration
Identity Management
Technical Training
Supervision
Multitasking
Attention To Detail
Computer Science
Technical Support
LAN
WAN
Remote Access
Business Software
Microsoft Windows
Microsoft Office
Adobe Acrobat
Management
IOS Development
HP
Laptop
Network+
Microsoft
English
Communication

Japanese
Recruiting
Design Of Experiments
Insurance
Performance Management
Project Management
Preventive Maintenance
Computer Hardware
Testing
Continuous Improvement
Network
Software Installation
Server Administration
Identity Management
Technical Training
Supervision
Multitasking
Attention To Detail
Computer Science
Technical Support
LAN
WAN
Remote Access
Business Software
Microsoft Windows
Microsoft Office
Adobe Acrobat
Management
IOS Development
HP
Laptop
Network+
Microsoft
English
Communication

Summary

Provides technical support for end-user customers and maintains communication via phone, email, or in-person, by analyzing and troubleshooting problems, as well as performing hardware and software installation and testing.
Maintains user manuals and internal documents to document processes, solutions, and environment for continuous improvement in operations.
Perform Server Administration support, such as monitoring.
Monitor network environment, including desktop and network maintenance, software installation, and troubleshooting.
Performs server administration, user account management, basic administration and troubleshooting activities.
Prioritizes incoming requests or issues, escalating to designated support teams as necessary.
Provides periodic IT training to users and participate in regional and global IT projects.

The right candidate will possess:

Ability to work effectively based on management direction as well as to work as a strong team contributor.
Ability to communicate effectively with customers, internal technology teams and users with various skill levels.
Strong organization skills and be capable to deliver high quality of work.
Ability to learn quickly and efficiently as a team player, with minimum supervision.
Ability to multitask based on priority; Customer focused and detail oriented.

Skills & Qualifications:

Bachelor's degree in Computer Science or related field; or equivalent work experience in the IT field.
At least 1-2 years of experience in end user support with Windows based LAN/WAN/Remote Access Support experience.
Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat.
Experience with managing and troubleshooting iOS-based devices, Conference System, MS Surface and HP laptops.
ITFL Foundation, A+, Network+, Microsoft Product related certifications or other IT vendor certifications preferred but not required.
Proficient English communication skills are a must.

Dice Id: 91130525
Position Id: 43a9132d6e860dc51353c63662131386
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Engineer

New York, New York

•

27d ago

Easy Apply

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65000 - 70,000

IT Operations Specialist L2

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•

Today

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End User Technology (EUT) - Services Engineer, US

New York, New York

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22d ago

Full-time

IT Support Specialist: Medicaid Fraud Control Unit (6459)

New York, New York

•

Today

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USD 90,836.00 - 90,836.00 per year