Job DescriptionExecutive IT Support Specialist Career Opportunity The Executive IT Support Specialist (C-Suite | White-Glove | VIP Support) is a high-visibility, customer-focused role responsible for delivering exceptional technical support to executive leadership, senior management, and key business stakeholders. Acting as the face of IT across the organization, this role ensures a seamless technology experience, proactive issue resolution, and a high standard of professionalism. The specialist combines deep technical knowledge with outstanding communication skills, representing the IT department with excellence.
Executive IT Support Specialist Key Responsibilities VIP & White-Glove Support (Primary Responsibility):
- Provide personalized, premium-level support to executives, senior leaders, and VIP users.
- Offer on-site, remote, and direct support during critical meetings, presentations, town halls, and executive sessions.
- Manage and proactively maintain VIP devices: laptops, mobile phones, conferencing equipment, peripherals, and collaboration tools.
- Prioritize urgent VIP incidents and ensure immediate, high-quality resolution.
- Track recurring issues and propose long-term solutions to enhance the VIP technology experience.
- Ensure confidentiality and discretion when handling sensitive data and executive workflows.
Serve as the Face of IT:
- Represent the IT Support organization professionally to employees across all levels of the business.
- Build trust through clear communication, ownership, and proactive engagement.
- Participate in cross-department interactions, reinforcing IT's role as a strategic, service-oriented partner.
- Provide updates, insights, and feedback to IT leadership regarding user sentiment and technology challenges.
- Promote IT initiatives, policies, and best practices in a friendly, approachable manner.
- Drive a culture of service excellence, customer focus, and reliability.
Technical Support & Troubleshooting:
- Deliver Tier 2 support for hardware, software, networking, collaboration tools (Teams, Zoom), and workplace technologies.
- Diagnose complex issues and coordinate with internal IT teams (End-Client Architecture, Security, Networking, Applications) to ensure timely resolution.
- Perform workstation deployments, upgrades, imaging, and configuration.
- Support meetings, video conferencing rooms, and all AV/VC equipment.
- Maintain accurate documentation in ticketing systems and follow ITIL-aligned processes.
Operational Excellence:
- Maintain strong knowledge of company systems, services, and device standards.
- Track and maintain assigned IT assets ensuring proper lifecycle, inventory accuracy, and compliance.
- Follow all IT policies, security standards, and operational procedures.
- Contribute to continuous improvement of support processes and playbooks.
- Provide clear written communication, including follow-ups, user updates, and internal documentation.
Executive IT Support Specialist Required Qualifications - 6+ years of experience in IT Support / Service Desk / Deskside Support roles in corporate or enterprise environments.
- 3+ years of experience directly supporting executives, board members, and other VIPs.
- Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
- Strong understanding of networking and network troubleshooting.
- Demonstrated experience supporting executives, management, or VIP users.
- Expertise in Windows, Microsoft 365, Zoom, and iOS platforms.
- Strong knowledge of Windows/Mac OS, Microsoft 365, Teams, mobile OSs, laptops, AV systems, and enterprise tools.
- Excellent communication, patience, and customer service orientation.
- Ability to work under pressure, manage multiple priorities, and handle sensitive information.
- Professional presence and polished interpersonal skills.
Executive IT Support Specialist Preferred Qualifications - Certifications such as CompTIA A+, Network+, ITIL Foundations, or Microsoft/Apple credentials.
- Experience supporting executive meetings, board sessions, and off-sites.
- Background in ITSM or Agile environments focused on service improvement.
Executive IT Support Specialist Key Competencies - High service orientation and empathy.
- Strong sense of ownership and accountability.
- Professional communication (verbal, written, and in-person).
- Technical troubleshooting excellence.
- Discretion and confidentiality.
- Proactive problem solving.
- Ability to calmly handle high-pressure scenarios.
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Job RequirementsExecutive IT Support, White Glove Service, Windows Server, Networking Fundamentals, Microsoft 365, Azure AD, Intune, Windows 11, MacOS, Android, iPhone, PC/Laptops, Peripherals, Teams, Zoom, Collaboration Tools, AV/VC Tools
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