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ITSM Manager - ServiceNow

Oscar Technology

New York, New York • Today

Easy Apply

Full-time

$180000 - $200000 per annum

Program Manager - ITSM

Stefanini

Nutley, New Jersey • Today

Easy Apply

Contract

$75 - $80 /hr

ServiceNow Developer (ITSM)

Synergyassure, Inc

New York, New York • 2d ago

Easy Apply

Contract

50+

Manager, ServiceNow

KPMG

New York, New York • Today

Full-time

USD 134,710.00 - 268,985.00 per year

ServiceNow Manager

Robert Half

Remote or New York, New York • Today

Easy Apply

Contract

USD 68.00 - 81.00 per hour

Service Now Developer - ITSM - Remote

Sage IT Inc

Remote • Today

Easy Apply

Contract

ServiceNow Developer (ITSM, ITOM, Scoped App) - Remote

ICF International, Inc.

Remote or Reston, Virginia • 11d ago

Full-time

USD 81,499.00 - 167,644.00 per year

ServiceNow Developer (ITSM, ITOM, Scoped App) - Remote

ICF Consulting Group, Inc.

Remote or Reston, Virginia • Today

Full-time

USD 81,499.00 - 167,644.00 per year

Capability Lead - ITSM

Tekfortune Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

ITSM Consultant / Ivanti Developer

CS Solutions, Inc.

Remote • 13d ago

Easy Apply

Third Party, Contract

$60 - $70

Senior technical consultant- ITSM

HMG America

Remote • Today

Easy Apply

Third Party, Contract

$DOE

Remedy or BMC ITSM Specialist

CNC Consulting

Remote • 8d ago

Easy Apply

Contract

Depends on Experience

BMC/Helix ITSM Developer

Beacon Systems, Inc

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow ITSM Migration Lead

Techpeople.US, Inc

Remote • 28d ago

Easy Apply

Third Party, Contract

Depends on Experience

ITOM Technical Consultant ServiceNow

Source Code Technologies LLC

Remote • 6d ago

Easy Apply

Contract

Depends on Experience

Manager, IT Service Desk

Metropolitan Transportation Authority

New York, New York • Today

Full-time

USD 160,963.00 - 189,990.00 per year

ServiceNow ITAM Developer

Eliassen Group

Remote or Almont, Colorado • Today

Contract

Manager | IT Service Management

CBIZ

Remote or Cleveland, Ohio • Today

Full-time

ITSM Developer

Vision Square

Remote • 13d ago

Easy Apply

Full-time

Depends on Experience

ITSM Integration Engineer

General Dynamics

Remote • Today

Full-time

USD 89,250.00 - 120,750.00 per year

Senior ITSM Application Administrator - Freshservice (Remote)

Ferguson Enterprises, LLC

Remote or Springfield, Virginia • Today

Full-time

USD 5,444.76 - 9,537.00 per month

Technical Support Manager

Sigma Computing

New York, New York • Today

Full-time

USD 140,000.00 - 170,000.00 per year

ServiceNow ITOM / IT Operations Management

Sun Technologies,Inc.

Remote • 13d ago

Easy Apply

Contract

70 - 72

IT Service Delivery Program Manager

ZT Systems

Secaucus, New Jersey • Today

Full-time

USD 123,250.00 - 150,000.00 per year

IT Service Management Senior Manager

New York University

New York, New York • Today

Full-time

USD 130,000.00 - 150,000.00 per year

Job Details

Skills

ITSM Manager - ServiceNow

Summary

Job Summary

We are seeking an experienced ITSM Manager to lead and mature the organization's IT Service Management capabilities, with ServiceNow serving as the core enterprise platform.

This role combines ServiceNow platform ownership, ITSM process leadership, people management, and strategic planning. The ITSM Manager will own the ServiceNow roadmap, oversee key ITSM processes, lead internal team members and vendor partners, and drive continuous improvement across the IT service environment.

Key Responsibilities

Lead the design, implementation, and continuous improvement of ITSM processes including Incident, Problem, Change, Request, and Configuration Management.

Own the ServiceNow platform roadmap, administration, configuration, support, enhancements, integrations, and upgrades.

Provide functional and architectural oversight for ServiceNow initiatives and ensure solutions align with business and IT objectives.

Lead and develop the ITSM / ServiceNow team while managing external vendor and implementation partners.

Improve the end-user experience through self-service, automation, and multiple support channels including portal, Microsoft Teams, email, and phone.

Drive integrations between ServiceNow and enterprise platforms such as Workday, Intune, SysTrack, SolarWinds, and other business systems.

Partner with IT and business stakeholders to gather requirements, drive adoption, and identify opportunities for continual service improvement.

Develop dashboards, SLA/KPI reporting, and performance metrics using ServiceNow reporting and analytics capabilities.

Ensure ITSM processes, controls, and documentation support regulatory, security, compliance, and audit requirements.

Promote ITIL best practices and improve overall service management maturity across the organization.

Required Qualifications

Bachelor's degree in Information Systems, Computer Science, or equivalent professional experience.

Strong ServiceNow experience as a Platform Owner, ITSM Lead, ServiceNow Manager, or Lead Administrator within an enterprise environment.

Hands-on understanding of ServiceNow ITSM and CMDB, with the ability to guide both technical and process-related decisions.

Strong knowledge of ITIL principles and IT service management best practices.

Experience leading internal teams and/or third-party vendors responsible for ServiceNow and ITSM delivery.

Strong stakeholder management, communication, and leadership skills.

Experience managing ServiceNow enhancements, integrations, upgrades, and ongoing platform improvement.

Preferred Qualifications

ITIL v4 certification.

ServiceNow certifications such as CSA, CAD, or CIS.

Experience deploying, scaling, or managing ServiceNow within a global or multinational organization.

Familiarity with infrastructure technologies, cloud environments, enterprise integrations, and automation.

Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10525742
Position Id: PR027157-10
Posted 2 days ago

Fitment

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Contact the job poster

Alex Keyes

Recruiter @ Oscar Technology

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ServiceNow Developer (ITSM)

New York, New York

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Hiring: ServiceNow Developer (ITSM) Location: New York (NY) We are looking for an experienced ServiceNow Developer with strong expertise in the ITSM module to join our team. Key Responsibilities: Develop and enhance ServiceNow ITSM modules (Incident, Problem, Change, CMDB) Configure workflows, business rules, UI policies, client scripts, and integrations Provide production support and troubleshoot platform issues Collaborate with cross-functional teams to deliver technical solutions Mainta

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ServiceNow Developer

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Overview looking for a ServiceNow Developer to design, build, and enhance solutions within the IT Service Management (ITSM) module, while also providing ongoing production/BAU support on the same platform. The ideal candidate is equally comfortable doing new development (configuration, scripting, workflow design) and being a go-to resource for troubleshooting, incident resolution, and stabilization of existing ITSM processes Incident, Problem, Change, Request, Knowledge, and CMDB. Key Responsi

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Job Details

Skills

ITSM Manager - ServiceNow

Summary

Job Summary

We are seeking an experienced ITSM Manager to lead and mature the organization's IT Service Management capabilities, with ServiceNow serving as the core enterprise platform.

Key Responsibilities

Lead the design, implementation, and continuous improvement of ITSM processes including Incident, Problem, Change, Request, and Configuration Management.

Own the ServiceNow platform roadmap, administration, configuration, support, enhancements, integrations, and upgrades.

Provide functional and architectural oversight for ServiceNow initiatives and ensure solutions align with business and IT objectives.

Lead and develop the ITSM / ServiceNow team while managing external vendor and implementation partners.

Improve the end-user experience through self-service, automation, and multiple support channels including portal, Microsoft Teams, email, and phone.

Drive integrations between ServiceNow and enterprise platforms such as Workday, Intune, SysTrack, SolarWinds, and other business systems.

Partner with IT and business stakeholders to gather requirements, drive adoption, and identify opportunities for continual service improvement.

Develop dashboards, SLA/KPI reporting, and performance metrics using ServiceNow reporting and analytics capabilities.

Ensure ITSM processes, controls, and documentation support regulatory, security, compliance, and audit requirements.

Promote ITIL best practices and improve overall service management maturity across the organization.

Required Qualifications

Bachelor's degree in Information Systems, Computer Science, or equivalent professional experience.

Strong ServiceNow experience as a Platform Owner, ITSM Lead, ServiceNow Manager, or Lead Administrator within an enterprise environment.

Hands-on understanding of ServiceNow ITSM and CMDB, with the ability to guide both technical and process-related decisions.

Strong knowledge of ITIL principles and IT service management best practices.

Experience leading internal teams and/or third-party vendors responsible for ServiceNow and ITSM delivery.

Strong stakeholder management, communication, and leadership skills.

Experience managing ServiceNow enhancements, integrations, upgrades, and ongoing platform improvement.

Preferred Qualifications

ITIL v4 certification.

ServiceNow certifications such as CSA, CAD, or CIS.

Experience deploying, scaling, or managing ServiceNow within a global or multinational organization.

Familiarity with infrastructure technologies, cloud environments, enterprise integrations, and automation.

Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.

Dice Id: 10525742
Position Id: PR027157-10
Posted 2 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Alex Keyes

Recruiter @ Oscar Technology

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Senior Service Now Leader

Newark, New Jersey

•

Today

Easy Apply

Full-time, Part-time, Third Party, Contract

Senior ServiceNow Leader | W2/1099 Role | Applicant Must Be Current NJ Resident

Hybrid in Newark, New Jersey

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20d ago

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ServiceNow Developer (ITSM)

New York, New York

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2d ago

Easy Apply

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ServiceNow Developer

Hybrid in New York, New York

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15d ago

Easy Apply

Contract

45 - 55