Technical Analyst, Banking/FI - IT End-User Support:
On behalf of our Banking/Financial Institution client, Procom is searching for a Technical Analyst, Banking/FI - IT End-User Support for a 6-month role. This position is an onsite position at our client's New York office.
Description:
This role involves providing comprehensive end-user support for a range of IT services, including MS Windows, Mac, Office 365, remote access/VPN, and AV conferencing. The project focuses on enhancing the tech support and onboarding team to manage increased workloads and improve IT technical support delivery in the US.
Responsibilities:
Provide technical support for end-user issues via telephone, email, ticket assignment, or walk-up requests
Resolve 80% of technical support issues on the first call and assign to proper resolver teams if needed
Onboard new staff and manage cyber vulnerabilities
Support front-office trading and sales functions in a large international bank
Support back-office operations and corporate functions
Support Investment Banking, Compliance, and other private-side businesses within the bank
Demonstrate subject matter expertise in Windows, mobile technologies, desktop, and standard applications
Manage trouble tickets in Service Now and perform root cause analysis
Perform hands-on fixes at the desktop level, including installing and upgrading software
Escalate large-scale issues to senior management and liaise with appropriate resolver/application teams for second-level support
Mandatory Skills:
3+ years' experience performing IT end-user support at a financial institution
Working knowledge of DNS, internet infrastructure, and IP informational tools
Technical support expert familiar with common computer hardware and productivity software applications
Expert troubleshooting skills with various hardware (Laptops, iPads, iPhones, desktops, printers)
Proficiency with MS O365 Suite
Excellent communication skills, ability to be articulate and speak clearly on the phone
Nice-to-Have Skills:
Previous experience with ServiceNow
Assignment Length:
This is a 6-month contract with the possibility of extension.
Start Date:
ASAP
Assignment Location:
New York, New York, United States - Onsite 5 days a week.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10454504
- Position Id: 6ed2a86a80e657435abfbbe7ec72d93d
- Posted 2 hours ago
