Job Description ABOUT SINCH Sinch's vision is to connect every business with every customer, everywhere in the world. More than 200,000 businesses rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether customers need to verify users, deliver critical notifications, or build rich omnichannel engagement, Sinch makes it easy to connect reliably and securely at every step of the customer journey.
At Sinch we Dream Big, Win Together, Keep it Simple, and Make it Happen. These values are our foundation.
DESCRIPTION Sinch Mailgun is one of the most important product areas within Sinch's Customer Communications Cloud. Mailgun helps businesses send, validate, test, optimize, and analyze email at scale through an API-first platform built for developers, marketers, platforms, and enterprise senders.
We are looking for an SVP of Email to lead Mailgun end-to-end as a senior product and engineering leader with clear business accountability. You will own the strategy, roadmap, execution, team health, and commercial outcomes for Mailgun, working closely with sales, marketing, customer success, finance, operations, security, compliance, and regional teams to accelerate growth, improve customer experience, and establish Mailgun as Sinch's standard for enterprise-grade email. A core part of the mandate will be to build and drive the plan to bring Email into Sinch Build as a Sinch Email offering powered by Mailgun, making email easier to discover, adopt, integrate, and expand as part of Sinch's broader developer and customer communications platform.
The Mandate This role has a clear mandate: make Mailgun the center of Sinch's Email strategy, scale it as a durable growth business, and bring Email into Sinch Build as a first-class product experience. The SVP of Email will need to simplify the portfolio, sharpen the product and platform strategy, improve the customer journey, drive stronger commercial outcomes, and build the operating discipline required for enterprise-grade scale.
What you'll do
- Set the Email strategy and operating model. Own the vision, strategy, priorities, investment choices, and operating rhythm for Mailgun across Send, Optimize, Validate, Inspect, related platform capabilities, and the Email on Acid transition.
- Lead product, engineering, and platform execution. Build and develop high-performing teams with clear ownership, strong execution discipline, technical excellence, and a culture of customer focus. Balance growth, platform modernization, reliability, security, scalability, technical debt, and delivery predictability.
- Bring Email into Sinch Build. Build and execute the product, technical, commercial, and go-to-market plan to make Sinch Email, powered by Mailgun, a first-class offering in Sinch Build for developers, platforms, and enterprise customers.
- Drive growth and commercial performance. Own the product area's performance across revenue growth, gross profit, margin, pricing and packaging, product-led growth, customer adoption, retention, expansion, and enterprise growth. Use data to understand funnel performance and make clear trade-offs across self-service, sales-assisted, partner, and enterprise motions.
- Strengthen Mailgun's market position. Define how Mailgun wins as an API-first email platform for reliable delivery, validation, quality assurance, deliverability intelligence, observability, and optimization at scale.
- Simplify and unify the customer experience. Create a more cohesive experience across sending, deliverability, testing, analytics, onboarding, account management, billing, support, and cross-product workflows. Make it easier for customers to discover, buy, onboard, use, expand, and integrate Mailgun.
- Partner deeply with go-to-market teams. Work closely with sales, marketing, customer success, partnerships, finance, operations, and regional teams to sharpen positioning, improve conversion, strengthen pipeline contribution, support strategic accounts, and improve expansion and retention.
- Build for enterprise scale, trust, and compliance. Ensure Mailgun has the architecture, security, reliability, data governance, compliance, deliverability operations, and operational discipline required for global enterprise customers and high-volume senders.
- Expand the ecosystem. Build growth through developer channels, MarTech integrations, marketplaces, embedded product motions, strategic partnerships, and native integration with broader Sinch experiences.
- Use data to run the business. Establish and manage clear operating metrics across acquisition, activation, conversion, usage, deliverability, retention, expansion, customer satisfaction, reliability, cost, and unit economics.
REQUIREMENTS
- 12-15+ years across product management, engineering leadership, and business leadership, with meaningful time in senior executive roles.
- Experience leading both product and engineering teams, with accountability for full product delivery from strategy through execution, operations, and product performance.
- A track record scaling SaaS, API-first, developer platform, or communications products across self-service, product-led growth, enterprise sales, and partner-led motions.
- Strong commercial acumen, including experience with P&L ownership, pricing and packaging, gross margin improvement, portfolio investment decisions, and resource trade-offs.
- Deep customer orientation and strong instincts for developer experience, onboarding, activation, deliverability, reliability, retention, and expansion.
- Experience operating in complex, global, cross-functional environments with distributed teams and multiple regional go-to-market motions.
- Excellent executive communication skills, with the ability to align senior stakeholders, represent Sinch with strategic customers and partners, and make complex trade-offs clear.
- Proven ability to lead through change while maintaining urgency, clarity, accountability, and team health.
Nice to have, but not required:
- Background in email infrastructure, deliverability, email marketing, CPaaS, customer engagement, developer platforms, MarTech, or adjacent SaaS markets.
- Experience leading branded portfolios through integration, modernization, consolidation, or migration.
- Experience with AI-enabled analytics, automation, recommendations, observability, or performance optimization products.
- Experience building ecosystem, marketplace, partner, or embedded product motions.
- MBA or equivalent business leadership experience.
Who you are You are a product and engineering leader who thinks like a general manager. You are energized by scaling mission-critical SaaS businesses, building strong technical teams, simplifying complex customer journeys, and turning product platforms into durable growth engines.
You bring ambition without unnecessary complexity. You understand the needs of developers, marketers, enterprise senders, platforms, and partners. You can move comfortably between strategy, product detail, engineering trade-offs, deliverability performance, commercial outcomes, and organizational leadership. You know how to make hard trade-offs, build trust across functions, and mobilize teams around a practical plan.
You combine strong commercial acumen, energizing people leadership with an eye for talent building a high performing team of "A-players", strong strategic intuition, hands-on operational drive, strong operational mindset, "productive impatience", while working with a clear long-term perspective.
OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: No matter who you are, we hope you find an exciting path forward - hopefully with us!
Benefits
- STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
- TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
- WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
- TREAT YOURSELF: We offer discounts on retail, entertainment and more through our Reward+ program.
The annual starting salary for this position is between $252,800 - $316,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications.
This position is also eligible for bonus and long-term incentive compensation awards. This role will be accepting applications until September 25, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
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